Food and Beverage Operations Manager

2 weeks ago

Glasgow, Glasgow City, United Kingdom Metropolitan Gaming Full time

At Metropolitan Gaming, we're dedicated to delivering exceptional experiences and service to our guests. As our Assistant Director of Beverage, you'll play a key role in achieving the highest possible standards of customer service and profitability.

Key Responsibilities
  • Support the F&B Manager in ensuring compliance with all relevant legislation and company procedures.
  • Make recommendations to enhance product, experience, and service standards to maximise customer satisfaction.
  • Supervise and organise F&B employees, facilities, equipment, and raw materials to ensure the highest standards of product preparation, presentation, and service.
  • Ensure F&B staff have the necessary training, equipment, facilities, and resources to complete their duties effectively.
  • Provide outstanding customer service and guest relations at all times.
  • Make recommendations to senior management on aspects of the Club that could improve Guest Satisfaction.
  • Responsible for the selection, recruitment, training, appraisal, motivation, coaching & counselling of F&B staff members.
  • Ensure compliance with all accounting, control, and financial procedures to safeguard stocks, monies, and facilities.

We offer a competitive salary, benefits package, and opportunities for growth and development within the company. Our benefits include:

  • Hourly wage + Service Charge + Salary Enhancement From Midnight
  • 50% off food and beverages in all of our UK venues
  • Extensive Rewards platform: discounts on travel, retail, hospitality, health, and much more
  • Company Sick Pay
  • Company Pension
  • Life Assurance
  • Refer a friend incentives
  • Financial advice services
  • Employee health and wellbeing services
  • Virtual GP Services
  • Season Ticket Loans
  • Employee assistance programme: Cycle to work scheme

Please note that you must be aged 18 or above and have the right to work in the UK.

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