Food and Beverage Operations Manager
2 weeks ago
At Metropolitan Gaming, we're dedicated to delivering exceptional experiences and service to our guests. As our Assistant Director of Beverage, you'll play a key role in achieving the highest possible standards of customer service and profitability.
Key Responsibilities- Support the F&B Manager in ensuring compliance with all relevant legislation and company procedures.
- Make recommendations to enhance product, experience, and service standards to maximise customer satisfaction.
- Supervise and organise F&B employees, facilities, equipment, and raw materials to ensure the highest standards of product preparation, presentation, and service.
- Ensure F&B staff have the necessary training, equipment, facilities, and resources to complete their duties effectively.
- Provide outstanding customer service and guest relations at all times.
- Make recommendations to senior management on aspects of the Club that could improve Guest Satisfaction.
- Responsible for the selection, recruitment, training, appraisal, motivation, coaching & counselling of F&B staff members.
- Ensure compliance with all accounting, control, and financial procedures to safeguard stocks, monies, and facilities.
We offer a competitive salary, benefits package, and opportunities for growth and development within the company. Our benefits include:
- Hourly wage + Service Charge + Salary Enhancement From Midnight
- 50% off food and beverages in all of our UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health, and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentives
- Financial advice services
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Employee assistance programme: Cycle to work scheme
Please note that you must be aged 18 or above and have the right to work in the UK.
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