Food and Beverage Operations Manager

4 weeks ago

Glasgow, Glasgow City, United Kingdom Metropolitan Gaming Full time
Job Title: Food and Beverage Manager

Metropolitan Gaming Group is a leading gaming and leisure brand that offers exceptional experiences to its guests. We are seeking a highly skilled Food and Beverage Manager to join our team and contribute to our mission of delivering outstanding service and quality.

Key Responsibilities:
  • Oversee the efficient operation of all F&B departments, ensuring high standards of product and service while maximizing profitability.
  • Direct and manage a profitable F&B operation, ensuring high standards of service and quality are met at all times.
  • Supervise and organize all F&B employees, facilities, equipment, and raw materials to ensure the highest standards of product preparation, presentation, and service are achieved.
  • Ensure that all F&B staff have the training, equipment, facilities, and raw materials to properly complete their duties.
  • Provide outstanding customer service at all times.
  • Make recommendations to senior management on all aspects of the F&B functions within the club that could improve the customer experience.
  • Assist with the selection, recruitment, probationary period, training, appraisal, motivation, and coaching of F&B staff.
  • Comply with all accounting, stock control, and financial procedures as required by the company to safeguard stocks, monies, and facilities.
  • Ensure all F&B staff comply with all current legislation and company procedures.
  • Foster outstanding coordination and communication with all departments throughout the club to ensure customer experience is optimized.
  • Develop, innovate, and deliver product mix through building relationships with external suppliers.
  • Champion a training culture within the F&B teams.
  • Liaise with sales, events, and marketing to ensure all event/booking information is effectively communicated to all F&B departments.
  • Establish and maintain a positive and effective working environment for all staff.
Requirements:
  • Thorough knowledge of service standards relating to all aspects of the service of food, wines, alcoholic and non-alcoholic drinks, and beverages.
  • Thorough knowledge of F&B accounting and stock control processes.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Positive and upbeat attitude.
  • A high level of personal integrity.
  • A strong work ethic with a passion for exceeding expectations.
  • Show respect and appreciation to all.
  • Encourage and contribute toward a culture that supports everyone to be the best that they can be.
Benefits:
  • Competitive salary and benefits package.
  • Opportunity to learn and grow within the company.

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