Technical Support Specialist

5 days ago

High Wycombe, Buckinghamshire, United Kingdom Trinity Resource Solutions Full time

We are seeking a highly skilled Technical Support Specialist to join our team at Trinity Resource Solutions. As a Technical Support Specialist, you will be responsible for providing exceptional technical support and customer service to our clients across Europe and the UK.

Key Responsibilities:

  • Provide technical support to our clients via phone, email, and remote access, escalating complex issues to senior team members as needed.
  • Maintain accurate and complete records of all cases and incidents reported in our call logging system.
  • Stay up-to-date with information on new technologies, software updates, and ongoing major incidents.
  • Evaluate and resolve technical issues in a timely and efficient manner.
  • Collaborate with senior team members and technical leads to resolve complex technical issues.

Requirements:

  • 1-2 years of experience in a technical support role, preferably in the retail sector.
  • Excellent written and spoken English and German language skills.
  • Previous experience in providing telephone, remote, and email support.
  • Technical experience with MS Windows 7/10, printer setup, installation, and configuration.
  • Experience working as part of an IT support team.
  • Excellent communication and problem-solving skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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