Technical Support Specialist
6 days ago
Job Summary:
We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at Ernest Gordon Recruitment. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients in the Security Access Control industry.
Key Responsibilities:
- Provide technical support and assistance to clients via phone, email, and in-person
- Troubleshoot and resolve technical issues related to Security Access Control systems
- Collaborate with cross-functional teams to identify and implement process improvements
- Develop and maintain technical documentation and knowledge base
- Stay up-to-date with industry trends and developments
Requirements:
- 2+ years of experience in a technical support role
- Strong understanding of Security Access Control systems and technologies
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
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