Technical Support Specialist

3 weeks ago

High Wycombe, Buckinghamshire, United Kingdom Adecco Full time £28,000

Position:
Technical Support Specialist

Employment Type:
Full-time, permanent

Working Hours:
Monday - Thursday, 9am - 5:30pm, Friday, 9am - 4:30pm

Benefits include 25 days of annual leave plus public holidays, a profit-sharing bonus (post-probation), an enhanced pension plan, private healthcare, opportunities for career advancement, an employee share option scheme, salary sacrifice options, an electric vehicle initiative with complimentary charging at the workplace, and a Cycle to Work program.

Adecco, a prominent player in the staffing industry, is on the lookout for a dedicated and customer-focused individual to join their ranks as a Technical Support Specialist.

This role emphasizes delivering swift and effective technical assistance while also engaging in product evaluation activities. Adecco is committed to providing outstanding support and ensuring the highest standards of quality and reliability.


As a Technical Support Specialist, you will be integral in ensuring clients receive the necessary support.

Your responsibilities will include troubleshooting customer concerns, addressing inquiries, and offering guidance on the company's products and services. Furthermore, you will have the chance to participate in product evaluations, ensuring optimal quality and performance.

Key Responsibilities:

1. Deliver timely and effective technical assistance to clients through various communication channels, including phone, email, and virtual meetings.
2. Engage in product evaluations to guarantee superior quality and reliability.
3. Maintain a positive demeanor and exhibit exceptional customer service skills.
4. Attend training sessions to enhance technical expertise.

Essential Qualifications:

- Demonstrated experience in a customer support capacity, ideally within a technology-focused sector.
- Excellent written and verbal communication abilities, coupled with a courteous telephone manner.
- Familiarity with product evaluation techniques and tools.

Experience in the automotive or motorsport sectors, with insights into vehicle data analysis, testing, or race data analysis is preferred. A valid driver's license and personal transportation are required.

Join Adecco's team and play a crucial role in their mission to deliver top-notch technical support and ensure client satisfaction.

Adecco is an equal opportunity employer, dedicated to fostering a supportive environment for all candidates. Our Candidate Privacy Information Statement, detailing how we handle your information, is accessible on our website.

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