Luxury Front Desk Ambassador at Grosvenor Square

1 month ago


London, Greater London, United Kingdom Marriott International Full time

Experience the Art of 5-Star Service

We are seeking a skilled and charismatic Guest Experience Expert to join our team at the London Marriott Hotel Grosvenor Square. As a member of our award-winning front desk team, you will be responsible for delivering exceptional service to our discerning guests.

About the Role

This is an exciting opportunity to work in one of London's most prestigious hotels, located in the heart of the upscale Mayfair neighborhood. Our hotel offers luxurious bedrooms and suites, marble bathrooms, signature bedding, and deluxe amenities. You will have the chance to indulge in gourmet dining at Gordon Ramsay Bar & Grill or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge.

Your Key Responsibilities

  • Deliver personalized service to guests, ensuring their needs are met and exceeded.
  • Process operational needs, address guest requests, complete reports, and share the highlights of the local area.
  • Work closely with colleagues to create memorable experiences for our guests.

About You

We are looking for someone who is passionate about delivering exceptional customer service, has excellent communication skills, and is able to work well under pressure. Fluent speaking in English and Arabic language is preferred.

What We Offer

In return for your hard work and dedication, we offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus a range of benefits including:

  • 28 days holiday including bank holidays increasing to a maximum of 35 days.
  • 5% accommodation service charge on completion of successful probation.
  • Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat.


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