Customer Service Professional
4 days ago
CPI Local is a leading Medical Equipment Supplier and Manufacturer based in High Wycombe. We're seeking a highly motivated and customer-focused individual to fill the role of Outbound Customer Service Representative.
About the Role
This exciting opportunity involves nurturing relationships with our existing customer base while promoting our extensive product and service offerings. You'll work closely with on-the-road sales reps to build and maintain strong customer relationships.
Key Responsibilities
Deliver Exceptional Customer Experiences
- Provide timely and effective support to customers via phone, email, or other communication channels.
- Resolve customer complaints and issues efficiently and professionally.
Collaborate with the Sales Team
- Collaborate with on-the-road sales reps to identify business opportunities and drive sales growth.
- Support sales reps with order entry, queries, and customer account management.
Outbound Call Activity
- Make a minimum of 30 proactive outbound calls daily to your customer base, aligning efforts with sales reps.
- Strive for a 50% call-to-order conversion rate.
What's on Offer
- A competitive salary of £26K + OTE £5K.
- Opportunities for growth and development within a supportive and dynamic team.
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