Customer Service Expert

5 days ago


High Wycombe, Buckinghamshire, United Kingdom Eden Motor Full time
About Eden Motor

We are a leading provider of exceptional customer care and aftersales services, seeking a skilled professional to join our team.

Job Summary

This role involves working with customers to resolve issues and provide support. A competitive salary will be provided to the successful candidate, ranging from £28,000 to £35,000 per annum.

About the Role

The Aftersales Advisor will be responsible for handling customer inquiries, resolving complaints, and providing solutions that meet their needs. This includes:

  • Assessing customer needs and providing tailored support;
  • Resolving issues efficiently and effectively;
  • Providing information on products and services;
Requirements

To succeed in this role, you will need:

  • A strong understanding of customer service principles;
  • Excellent communication and interpersonal skills;
  • Ability to work in a fast-paced environment;
  • A high level of problem-solving skills;
  • Ability to build rapport with customers and colleagues.
What We Offer

We offer a range of benefits, including:

  • Rewarding loyalty with up to 33 days holiday per annum;
  • Access to Perkbox, a platform offering hundreds of perks and discounts;
  • Discounts on new and used vehicle purchases, servicing, and repairs;
  • An extra paid day off each year for family/celebratory events;
  • A paid day off on your birthday;
  • Workplace pension scheme with enhanced employer contributions;
  • Cycle to Work bike purchase scheme through salary exchange;
  • Comprehensive in-house training with a dedicated training department;


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