Customer Service Expert
3 days ago
BeBee Professionals is seeking a skilled Customer Service Expert to provide exceptional support to customers in High Wycombe, United Kingdom.
The estimated annual salary for this role is £25,000 - £30,000, depending on experience.
Job Summary:
We are looking for a highly motivated and efficient individual to handle customer inquiries, resolve issues, and provide accurate information about our products and services.
Responsibilities:
- Handle high-volume customer calls, emails, and chat queries with attention to detail.
- Provide expert advice on product features and benefits.
- Escalate complex issues to relevant departments.
- Process customer orders and manage account information accurately.
- Keep detailed records of customer interactions and follow-up tasks.
- Collaborate with internal teams to ensure seamless customer service.
- Perform administrative tasks as required.
Requirements:
- Prior experience in a customer-facing role is preferred.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to work under pressure while maintaining accuracy.
- Proficiency in Microsoft Office and CRM systems.
- Capacity to work independently and as part of a team.
- Flexibility to work weekends and variable hours.
Benefits:
- Competitive salary with performance-based incentives.
- Pension scheme and comprehensive healthcare benefits.
- Ongoing training and development opportunities.
- Supportive work environment with clear career progression paths.
- Flexible working options.
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