Customer Support Service Professional

6 days ago


High Wycombe, Buckinghamshire, United Kingdom Biffa Biffa plc. Full time
Job Description

We are seeking an experienced IT Field Service Engineer to join our team at Biffa plc. As a key member of our technical support team, you will be responsible for providing on-site technical support and maintenance by installing, troubleshooting, and repairing IT hardware, software, and networking equipment.

Key Responsibilities:

  • Receive, scope, and accurately log user tickets and provide first-line ticket resolution or escalation.
  • Identify and apply the correct priority, SLA, and category while capturing detailed issue descriptions.
  • Travel to customer locations to diagnose, troubleshoot, and repair IT systems, hardware, software, and networks.

Requirements:

  • 2 years experience as a Field Service Engineer.
  • Experience supporting Office365 applications and IT Hardware break fix.
  • Experience with IT Service Management toolsets.

Estimated Salary: £35,000 - £45,000 per annum.



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