Financial Services Support Professional

3 weeks ago


High Wycombe, Buckinghamshire, United Kingdom Ultimate Banking Full time

Company Overview:

Ultimate Banking is a dynamic and innovative fintech lender, dedicated to delivering exceptional customer service and experience.

Our mission is to provide our customers with quick and efficient loan solutions, while fostering a positive and supportive work environment for our team members.

Salary: £25,000 + benefits per annum.

Job Description:

We are seeking a highly skilled and motivated Underwriting Support Consultant to join our team in Milton Keynes. As an Underwriting Support Consultant, you will play a crucial role in supporting the underwriting assessment process, reviewing loan applications, and ensuring exceptional quality audit results. You will be working closely with our underwriting team to achieve our objectives of reducing email response time and increasing customer service effectiveness.

Responsibilities:

  • Handle inbound calls and conduct outbound calls to support the underwriting assessment;
  • Review and check bank statements and customer identification documentation;
  • Identify and record vulnerability when interacting with customers;

Required Skills and Qualifications:

  • Strong verbal and written communication skills;
  • Ability to cope under pressure and multi-task within a team;
  • Excellent numerical and analytical skills;
  • Previous experience in reviewing documentation such as bank statements or identification would be an advantage.

Benefits:

  • A competitive salary of £25,000 + benefits;
  • A matched contribution pension scheme;
  • Medical cover;

Location: The successful candidate will be based in our new operations office in Milton Keynes, with the opportunity to travel to London for training purposes. The team currently works on a shift pattern between 8am and 6pm, Monday to Friday.



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