Customer Relations Officer
3 weeks ago
About the Role
We are looking for a highly skilled Customer Relations Officer to join our team at Vizion Network Ltd. in Wellingborough. As a key member of the Customer Support Team, you will be responsible for delivering exceptional customer service and resolving expressions of dissatisfaction.
Key Responsibilities
- Process and resolve expressions of dissatisfaction within FCA guidelines and internal/external SLAs.
- Act as a first-level point of contact for customers, clients, repair network members, suppliers, and partners.
- Receive incoming calls/emails and act promptly, dealing with all enquiries or actions in a professional manner.
- Ensure the accurate and detailed recording of all information utilizing the company's management systems.
- Highlight potential process improvements across departments and the network to reduce the level of EODs.
- Communicate with internal departments as required for the resolution of an EOD.
- Manage your daily workload to ensure efficiency is maintained.
Requirements
- GCSE Maths and English.
- Excellent telephone manner.
- Ability to build and maintain relationships.
- At least 1-year customer service experience.
- Experience of handling customer complaints.
What We Offer
- £25,198 per annum.
- 37.5 hours per week, Monday to Friday, plus 1 in 4 Saturdays (8:30am - 12:30pm).
- 29 days annual leave, including statutory bank holidays.
- Additional birthday holiday day.
- Holiday Purchase Scheme (on completion of probation period).
- Employee Assistance Programme, including counselling and 24/7 GP.
- Company events and functions.
- Free food days.
- Free parking.
- Close to shops and amenities.
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