Customer Relations Officer

3 weeks ago


Wellingborough, Northamptonshire, United Kingdom Vizion Network Ltd. Full time

About the Role

We are looking for a highly skilled Customer Relations Officer to join our team at Vizion Network Ltd. in Wellingborough. As a key member of the Customer Support Team, you will be responsible for delivering exceptional customer service and resolving expressions of dissatisfaction.

Key Responsibilities

  • Process and resolve expressions of dissatisfaction within FCA guidelines and internal/external SLAs.
  • Act as a first-level point of contact for customers, clients, repair network members, suppliers, and partners.
  • Receive incoming calls/emails and act promptly, dealing with all enquiries or actions in a professional manner.
  • Ensure the accurate and detailed recording of all information utilizing the company's management systems.
  • Highlight potential process improvements across departments and the network to reduce the level of EODs.
  • Communicate with internal departments as required for the resolution of an EOD.
  • Manage your daily workload to ensure efficiency is maintained.

Requirements

  • GCSE Maths and English.
  • Excellent telephone manner.
  • Ability to build and maintain relationships.
  • At least 1-year customer service experience.
  • Experience of handling customer complaints.

What We Offer

  • £25,198 per annum.
  • 37.5 hours per week, Monday to Friday, plus 1 in 4 Saturdays (8:30am - 12:30pm).
  • 29 days annual leave, including statutory bank holidays.
  • Additional birthday holiday day.
  • Holiday Purchase Scheme (on completion of probation period).
  • Employee Assistance Programme, including counselling and 24/7 GP.
  • Company events and functions.
  • Free food days.
  • Free parking.
  • Close to shops and amenities.


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