Helpdesk Consultant

4 days ago


Bristol, Bristol, United Kingdom Hargreaves Lansdown Full time

About the Role

We are seeking a highly motivated Helpdesk Consultant to join our team at Hargreaves Lansdown, a leading financial services company. As a Helpdesk Consultant, you will be the first point of contact for our clients, providing exceptional support and resolving queries related to our investments, products, and services.

Your Responsibilities

  • Deliver a tailored, professional, and empathetic level of service to clients across various channels, including phone, email, and virtual chats.
  • Work collaboratively with other teams to ensure seamless client experiences and resolve complex queries.
  • Support the team's risk and control activities to maintain good client outcomes and risk management culture.

About You

We value a growth and learning mindset, ambition, resilience, and results-driven individuals who can thrive under pressure. You will be responsible for:

  • Communicating effectively with clients, responding to emails, and handling phone calls.
  • Working in a fast-paced environment, managing multiple tasks, and meeting deadlines.
  • Collaborating with team members to achieve shared goals and deliver excellent client experiences.

What We Offer

  • Discretionary annual bonus and annual pay review.
  • 25 days holiday plus bank holidays and 1-day additional Christmas closure.
  • Option to purchase an additional 5 days holiday.
  • Flexible working options, including hybrid working.
  • Enhanced parental leave and pension scheme up to 11% employer contribution.

Interview Process

An in-person assessment centre, including interview and tasks, will be conducted to evaluate your skills and experience. If selected, you will have the opportunity to join our tailored training programme and work collaboratively with our dynamic teams to achieve your career goals.

Working Schedule

This role is based in our Bristol head office, with a working schedule of Monday to Friday between 8am to 6pm, with one in three Saturdays from 9.30am to 12.30pm. We support hybrid working once you have successfully completed your training and have passed your probation.


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