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Operational Leadership Role for Administrative Excellence

1 month ago

Wigan, Wigan, United Kingdom HM Courts and Tribunals Service Full time
Job Overview

We are seeking an exceptional individual to fill the role of Team Leader, where you will play a critical part in delivering administrative excellence and outstanding customer service.

Your primary responsibility will be to lead a team, ensuring they prioritize and organize their work effectively. As a skilled leader, you will motivate your team members to succeed, recognizing the importance of their overall wellbeing.

About Us

HMC TS is responsible for administering criminal, civil, and family courts and tribunals in England and Wales. Our roles support individuals and businesses accessing potentially life-changing justice. We aim to deliver this through committed public servants who make a difference in people's lives.

Key Responsibilities
  1. Lead your team, focusing on their area of work, making sure that work is prioritized and organized efficiently, and your team is fully skilled to meet objectives.
  2. Contribute to delivering operational, performance, and service standard targets, providing statistical data for management teams and judiciary.
  3. Monitor and analyze performance areas and trends, conducting ongoing reviews of procedures and work practices to identify opportunities for improvement.
Your Skills and Experience
  • Motivate and support your team to deliver excellent customer service and achieve effective performance.
  • Experience working in an administrative role in a customer-focussed environment.
  • IT proficiency with the ability to learn and adapt to different technologies and software packages.
  • Excellent communication, organizational, and prioritization skills.
Salary Information

The estimated annual salary for this position is £27,223.