Coast Coffee Barista Expert
3 weeks ago
About Us
At Costa Coffee, we pride ourselves on offering our customers a unique and personalized experience, serving the highest quality coffee in a welcoming environment. Our goal is to provide exceptional customer service, creating a memorable experience for every guest.
As a Costa Coffee Barista, you will have the opportunity to work in a dynamic team environment, serving a wide range of coffee and food options. Our store is owned by Goldex Investments Ltd, a multi-award-winning company with a passion for providing excellent customer service.
Benefits
- Enjoy 50% staff discount and a free core drink while working, as well as 25% off all Costa Coffee stores with our discount card.
- Take advantage of our full, structured training program, including Barista, Brand Standards, and Food Safety Level 2.
- Potential opportunities for career progression, including the chance to become a Barista Maestro and enjoy a pay rise and senior duties in store.
- We value internal promotions, offering a long-term career path and opportunities for growth and development.
- Enjoy company pension and holiday accrual systems, as well as a refer-a-friend scheme with a reward of £150 per candidate.
- Take advantage of 20% off Goldex Staycations on the Thanet Coast for two or more nights.
- Pursue opportunities to volunteer for the Goldex and Costa Foundation.
- Benefit from access to a range of local and national discounts with The Lifestyle Card.
- Recognize and reward our team members through Hampers for Workiversary's, Store of the Month, Customer Feedback Award, and Achievement Awards.
How You Can Impact The Business
- Deliver exceptional customer service, creating a warm and welcoming environment that guarantees repeat business.
- Craft outstanding cups of coffee, offering a quality experience for every customer.
- Exceed store KPIs through upselling, demonstrating resilience and a passion for delivering results.
- Work collaboratively with your team to maintain health, safety, and cleanliness across the store.
- Contribute to team achievements by demonstrating awareness of the Costa Check criteria and NPS.
- Ensure accurate cash handling procedures through your till operation skills.
Essential Requirements
- Exhibit enthusiasm for delivering outstanding customer service.
- Display a friendly manner and communicate confidently with customers.
- Show a flexible approach, being multi-skilled and adaptable.
- Demonstrate a willingness to learn and take on new challenges.
- Show ability to work within a team and individually, presenting a professional image in line with our uniform brand standards.
- Demonstrate reliability and commitment to your role.
- Be flexible and available to work a range of shifts.
Desirable
- Experience working in a customer-facing environment.
- Previous experience in the hospitality or retail industry.
- Barista experience, with a passion for delivering exceptional coffee and customer service.
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