Coast Coffee Barista Expert

3 weeks ago


Crawley, West Sussex, United Kingdom Goldex Investments Group Ltd Full time

About Us

At Costa Coffee, we pride ourselves on offering our customers a unique and personalized experience, serving the highest quality coffee in a welcoming environment. Our goal is to provide exceptional customer service, creating a memorable experience for every guest.

As a Costa Coffee Barista, you will have the opportunity to work in a dynamic team environment, serving a wide range of coffee and food options. Our store is owned by Goldex Investments Ltd, a multi-award-winning company with a passion for providing excellent customer service.

Benefits

  • Enjoy 50% staff discount and a free core drink while working, as well as 25% off all Costa Coffee stores with our discount card.
  • Take advantage of our full, structured training program, including Barista, Brand Standards, and Food Safety Level 2.
  • Potential opportunities for career progression, including the chance to become a Barista Maestro and enjoy a pay rise and senior duties in store.
  • We value internal promotions, offering a long-term career path and opportunities for growth and development.
  • Enjoy company pension and holiday accrual systems, as well as a refer-a-friend scheme with a reward of £150 per candidate.
  • Take advantage of 20% off Goldex Staycations on the Thanet Coast for two or more nights.
  • Pursue opportunities to volunteer for the Goldex and Costa Foundation.
  • Benefit from access to a range of local and national discounts with The Lifestyle Card.
  • Recognize and reward our team members through Hampers for Workiversary's, Store of the Month, Customer Feedback Award, and Achievement Awards.

How You Can Impact The Business

  • Deliver exceptional customer service, creating a warm and welcoming environment that guarantees repeat business.
  • Craft outstanding cups of coffee, offering a quality experience for every customer.
  • Exceed store KPIs through upselling, demonstrating resilience and a passion for delivering results.
  • Work collaboratively with your team to maintain health, safety, and cleanliness across the store.
  • Contribute to team achievements by demonstrating awareness of the Costa Check criteria and NPS.
  • Ensure accurate cash handling procedures through your till operation skills.

Essential Requirements

  • Exhibit enthusiasm for delivering outstanding customer service.
  • Display a friendly manner and communicate confidently with customers.
  • Show a flexible approach, being multi-skilled and adaptable.
  • Demonstrate a willingness to learn and take on new challenges.
  • Show ability to work within a team and individually, presenting a professional image in line with our uniform brand standards.
  • Demonstrate reliability and commitment to your role.
  • Be flexible and available to work a range of shifts.

Desirable

  • Experience working in a customer-facing environment.
  • Previous experience in the hospitality or retail industry.
  • Barista experience, with a passion for delivering exceptional coffee and customer service.

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