Hotel Receptionist
3 days ago
Job Title: Hotel Receptionist
About the Role:We are seeking a highly skilled and friendly Hotel Receptionist to join our Front Office team at Hyatt Regency London Stratford. As a key member of our team, you will be responsible for delivering exceptional customer service, managing hotel operations, and ensuring that every guest has a memorable experience.
Key Responsibilities:- Providing warm and welcoming hospitality to guests, responding to their queries and resolving any issues promptly.
- Managing front desk operations, including check-in, check-out, room assignments, and handling guest complaints.
- Working collaboratively with other departments to ensure seamless hotel operations and provide excellent guest experiences.
- Maintaining accurate records, handling cash and credit transactions, and processing payments efficiently.
- Contributing to the development of new ideas and initiatives to enhance the overall guest experience.
As a valued member of our team, you can expect:
- A competitive salary of £20,000 - £25,000 per annum, depending on experience.
- Flexible working hours, including weekends and bank holidays, with opportunities for overtime.
- Comprehensive training and development programs to help you grow your career.
- A range of benefits, including discounted hotel stays, free meals, uniform provided, and access to our Employee Assistance Programme.
- A dynamic and supportive work environment where everyone is encouraged to contribute their ideas and suggestions.
Hyatt Regency London Stratford is part of the prestigious Hyatt Corporation, a global leader in hospitality. Our hotel is located in the heart of Westfield Stratford's urban shopping and entertainment complex, within walking distance of the iconic Queen Elizabeth Olympic Park and the London Stadium.
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