Guest Services Leadership Role

4 days ago


Brynmawr, Blaenau Gwent, United Kingdom Bryn Mawr College Full time

Job Summary

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We are seeking a highly motivated and experienced professional to join our Guest Services team as a full-time Assistant Manager. As a key member of our leadership team, you will be responsible for supervising staff, overseeing daily operations, and providing exceptional customer service to our guests.

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Salary Range

">$62,000 - $72,000 per year.

Key Responsibilities

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  1. ">
  2. Supervise Guest Services staff to ensure high-level customer service and maintain a positive work environment.">
  3. Oversee daily operations, including floor coverage, supervision, and ensuring a smooth guest experience.">
  4. Assist with hiring, interviewing, and training staff to develop their skills and knowledge.">
  5. Manage Altru back-office reporting and provide support to staff in using the system effectively.">
  6. Represent Grounds For Sculpture as an ambassador, promoting a culture of inclusion and excellence.">
  7. Stay up-to-date on GFS news and events, and ensure staff is informed and engaged.">
  8. Update the Guest Services Information Site and Welcome Center monitors to keep guests informed.">
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Requirements and Qualifications

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  • ">
  • Prior experience in supervising staff and managing daily operations is required.">
  • Ability to work a varied schedule, including weekends, holidays, and evenings, is essential.">
  • Superior customer service and problem-solving skills are necessary for success in this role.">
  • Altru software experience is a plus, and Spanish fluency is encouraged but not required.">
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About Our Team

">Our Guest Services team is dedicated to providing exceptional experiences for our guests, and we are looking for a talented and motivated individual to join our team.

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