Guest Services Leadership Role
4 days ago
Job Summary
">We are seeking a highly motivated and experienced professional to join our Guest Services team as a full-time Assistant Manager. As a key member of our leadership team, you will be responsible for supervising staff, overseeing daily operations, and providing exceptional customer service to our guests.
">Salary Range
">$62,000 - $72,000 per year.Key Responsibilities
">- ">
- Supervise Guest Services staff to ensure high-level customer service and maintain a positive work environment.">
- Oversee daily operations, including floor coverage, supervision, and ensuring a smooth guest experience.">
- Assist with hiring, interviewing, and training staff to develop their skills and knowledge.">
- Manage Altru back-office reporting and provide support to staff in using the system effectively.">
- Represent Grounds For Sculpture as an ambassador, promoting a culture of inclusion and excellence.">
- Stay up-to-date on GFS news and events, and ensure staff is informed and engaged.">
- Update the Guest Services Information Site and Welcome Center monitors to keep guests informed.">
Requirements and Qualifications
">- ">
- Prior experience in supervising staff and managing daily operations is required.">
- Ability to work a varied schedule, including weekends, holidays, and evenings, is essential.">
- Superior customer service and problem-solving skills are necessary for success in this role.">
- Altru software experience is a plus, and Spanish fluency is encouraged but not required.">
About Our Team
">Our Guest Services team is dedicated to providing exceptional experiences for our guests, and we are looking for a talented and motivated individual to join our team.-
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