Director of Client Services Assistant

5 days ago


Brynmawr, Blaenau Gwent, United Kingdom Bryn Mawr College Full time

Job Description

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The Director of Client Services Assistant will play a critical role in supporting the Guest Services team by supervising staff, overseeing daily operations, and providing excellent customer service.

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Key Responsibilities

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  • Supervise Guest Services staff to ensure high-level customer service and maintain a positive work environment.">
  • Oversee daily operations, including floor coverage, supervision, and ensuring a smooth guest experience.">
  • Assist with hiring, interviewing, and training staff to develop their skills and knowledge.">
  • Manage Altru back-office reporting and provide support to staff in using the system effectively.">
  • Represent Grounds For Sculpture as an ambassador, promoting a culture of inclusion and excellence.">
  • Stay up-to-date on GFS news and events, and ensure staff is informed and engaged.">
  • Update the Guest Services Information Site and Welcome Center monitors to keep guests informed.">
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Requirements and Qualifications

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  • Prior experience in supervising staff and managing daily operations is required.">
  • Ability to work a varied schedule, including weekends, holidays, and evenings, is essential.">
  • Superior customer service and problem-solving skills are necessary for success in this role.">
  • Altru software experience is a plus, and Spanish fluency is encouraged but not required.">
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About Our Organization

">Grounds For Sculpture is a not-for-profit organization dedicated to inspiring an appreciation of sculpture and its role in society.

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