Shelter Operations Director

7 days ago


Brynmawr, Blaenau Gwent, United Kingdom Bryn Mawr College Full time

Bryn Mawr College is seeking a highly skilled Shelter Operations Director to lead the daily operations of our Day Shelter.

Job Summary:

We are looking for a detail-oriented and organized individual with strong management skills to oversee the effectiveness and efficiency of all operations within the shelter. The ideal candidate will have experience in program management, staff supervision, and crisis intervention.

About the Job:

  • This is a full-time position that requires the ability to work independently and as part of a team.
  • The successful candidate will be responsible for overseeing the daily operation of the Day Shelter, including managing staff and volunteers, coordinating client services, and ensuring compliance with contractual requirements.
  • Experience working with homeless individuals, addiction, and mental illness is required.
  • A bachelor's degree with a minimum of 2 years managerial experience or an equivalent combination of education and experience is preferred.

Responsibilities:

  1. Provide oversight of the daily operation of the Day Shelter.
  2. Assist the Director in recruiting, hiring, training, and supervising program staff and volunteers.
  3. Coordinate and supervise client caseload and daily client needs.
  4. Organize and prepare bi-weekly staff meetings.
  5. Provide client management and back-up support to case managers as needed.
  6. Operate programs within contract limitations and compile reports as required by funders.
  7. Approve normal operating and petty cash expenditures within the program budget.
  8. Participate in self-evaluation and program evaluation to better respond to client/community needs.
  9. Develop and maintain on-going working relationships with other community agencies.
  10. Work in coordination with the Director to provide leadership development and in-service training for staff and volunteers.
  11. Attend inter-agency meetings.
  12. Ensure that data is collected and input into appropriate systems.
  13. Support property management in the areas of health and safety.
  14. Identify systemic problems in program and administrative domains, guiding staff toward developing a plan of action that addresses the problem and documents the solution in the form of program policy.

Requirements:

  • Bachelor's degree with a minimum of 2 years managerial experience or an equivalent combination of education and experience.
  • Knowledge of working with people experiencing homelessness, addiction, and mental illness.
  • Developed skills in crisis intervention.
  • Proficient using all Microsoft Office programs.
  • Experience with program management and staff supervision.
  • Experience with non-profit, community-based agencies.
  • Good working knowledge of social service agencies, including the government help system.
  • Ability to be self-motivated and work as part of a team.

Benefits:



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