Program Manager

3 weeks ago


Brynmawr, Blaenau Gwent, United Kingdom Bryn Mawr College Full time

The Program Manager will oversee the daily operations of the Day Shelter, ensuring the effectiveness and efficiency of all activities. This role requires strong leadership and management skills, as well as the ability to work with a team to provide meaningful case management services and on-site activities to guests.

Key Responsibilities:

  • Provide oversight of the daily operation of the Day Shelter;
  • Assist the Director in recruiting, hiring, training, and supervising program staff and volunteers;
  • Coordinate and supervise client caseload and daily client needs;
  • Organize and prepare bi-weekly staff meetings;
  • Provide client management and back-up support to case managers as needed;
  • Operate the programs within contract limitations and compile reports as required by funders;
  • Approve normal operating and petty cash expenditures within the program budget;
  • Participate in self-evaluation and program evaluation to better respond to client/community needs;
  • Develop and maintain on-going working relationships with other community agencies;
  • Work in coordination with the Director to provide leadership development and in-service training for staff and volunteers;
  • Attend inter-agency meetings;
  • Ensure that data is collected and input into appropriate systems;
  • Support property management in the areas of health and safety;
  • Identify systemic problems in program and administrative domains, guiding staff toward developing a plan of action that addresses the problem and documents the solution in the form of program policy;
  • Other duties as assigned.

Requirements:

  • Bachelor's degree with a minimum of 2 years managerial experience or an equivalent combination of education and experience, preferably in a non-profit agency that serves homeless individuals;
  • Knowledge of working with people experiencing homelessness, addiction, and mental illness;
  • Developed skills in crisis intervention;
  • Proficient using all Microsoft Office programs;
  • Experience with program management and staff supervision;
  • Experience with non-profit, community-based agencies;
  • Good working knowledge of social service agencies, including the government help system;
  • Ability to be self-motivated and work as part of a team.

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