Service Delivery Manager

2 weeks ago


Manchester, United Kingdom The Portfolio Group Full time

We're looking for an ambitious Customer Service Team Lead to join our team at The Portfolio Group. As a seasoned professional with at least 1 year of experience in team management, you'll be responsible for driving customer satisfaction and delivering business results.

Your key responsibilities will include supporting the BrightHR Activation and Engagement Specialist team, meeting and exceeding your own KPIs, and leading the Support team to achieve its goals.

Key Responsibilities:
  • Drive customer satisfaction through exceptional service delivery
  • Develop and implement strategies to improve team performance
  • Conduct regular coaching sessions to enhance team members' skills
  • Maintain accurate records and reports to track team performance
  • Collaborate with other teams to resolve complex issues
Requirements:
  • Proven leadership skills
  • Excellent communication and problem-solving skills
  • Able to work independently and as part of a team
  • Minimum 1 year team management experience

Salary: $60,000 - $80,000 per annum. Benefits include 25 days' holiday, plus bank holidays, a birthday off, Perkbox discounts, and more.



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