Customer Service Representative

4 weeks ago


Liverpool, Liverpool, United Kingdom Reed Full time

About the Role:

We are seeking a Customer Service Representative to join our team in Birkenhead. As a Legal Claims Advisor, you will be responsible for taking calls and assisting customers with the initial stages of their claims.

Key Responsibilities:

  • Explain the service details, including what is involved and what is available to customers.
  • Collect and update customer data accurately.
  • Liaise with other departments to ensure seamless service delivery.
  • Meet KPI requirements and team targets.

Requirements:

  • Experience in office-based customer service is ideal.
  • Prior legal or insurance experience is an advantage but not required.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a team and meet set targets.

Benefits:

  • Competitive pension scheme.
  • Agile working options.
  • Tunnel tag for easier commuting.
  • 25 days holiday plus bank holidays.

This role is perfect for individuals who are eager to start a career in a legal environment and have a strong passion for customer service. If you are looking to join a firm that values development and provides ample opportunities for growth, we encourage you to apply.



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