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Customer Service Representative

1 month ago

Liverpool, Liverpool, United Kingdom Portico Full time

About the Role

We are seeking a skilled Customer Service Representative to join our team at Portico. As a Switchboard Operator, you will be the first point of contact for our clients, setting the tone for their experience with our company.

Your primary responsibility will be to provide exceptional customer care to incoming callers, identifying their needs and redirecting them to the appropriate client contact. You will work closely with our team to ensure that all calls are handled efficiently and effectively, in line with our client's call approach.

To succeed in this role, you will need to possess excellent communication skills, a positive attitude, and a passion for delivering outstanding customer service. You will also be responsible for maintaining a professional and friendly demeanor, while promoting a culture of service excellence.

Key Responsibilities

  • Provide exceptional customer care to incoming callers
  • Identify caller needs and redirect to appropriate client contact
  • Work closely with team to ensure efficient call handling
  • Maintain professional and friendly demeanor
  • Contribute to a culture of service excellence

What We Offer

  • Competitive salary of £25,025
  • 40 hours per week, shifts between 8am-6pm from Mon-Fri
  • Opportunities for career growth and development
  • Access to our Training Academy for excellent training and development opportunities
  • A range of benefits, including competitive holiday allowance, pension contributions, life insurance, and more