Prison Library Assistant Manager

4 weeks ago


Cambridgeshire and Peterborough, United Kingdom Suffolk Libraries Full time
About the Role

We are seeking a motivated and experienced individual to join our team as a library assistant at HMP Littlehey, a category C men's prison in Cambridgeshire. This role will involve working in a customer-facing environment, providing guidance on the use of technology, and contributing to a positive and supportive team dynamic.

Key Responsibilities
  • Deliver exceptional customer service, responding to queries and concerns in a professional and empathetic manner.
  • Support the delivery of library services, including reader development, literacy programs, and outreach activities.
  • Work collaboratively as part of a team, sharing knowledge and expertise to achieve common goals.
  • Develop and maintain effective relationships with customers, colleagues, and community members.
  • Contribute to the development and implementation of library policies and procedures.
Requirements
  • Previous experience in a library or customer-facing environment.
  • Strong communication and interpersonal skills, with the ability to build rapport with diverse groups.
  • IT literacy and competence, with the ability to provide guidance on technology use.
  • Emotional resilience and adaptability when working in challenging situations.
  • A willingness to work flexible hours, including weekends, to meet the needs of the service.
Working Arrangements

This role is for 31 hours per week, with some flexibility required to meet the needs of the service. The successful applicant will be required to undergo prison security vetting checks before any appointment can be confirmed.

Salary and Benefits

The estimated salary for this role is £26,000 - £31,000 per annum, depending on experience. As a Disability Confident employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.



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