Library Services Coordinator

4 weeks ago


Cambridgeshire and Peterborough, United Kingdom Suffolk Libraries Full time
About Us

Suffolk Libraries is an independent and charitable society that runs Suffolk's public library service and prison libraries in several counties. Our vision is to 'transform lives through access to knowledge and resources, promote lifelong learning, and strengthen communities by meeting their evolving needs.'

Job Description

We are seeking a skilled individual to join our team at HMP Littlehey, a category C men's prison in Cambridgeshire. This role will involve working in a customer-facing environment, providing guidance on the use of technology, and contributing to a positive and supportive team dynamic.

Key Responsibilities
  • Demonstrate excellent customer service skills and build strong relationships with customers, colleagues, and community members.
  • Provide IT support and guidance to customers, promoting digital literacy and confidence.
  • Work collaboratively as part of a team, sharing knowledge and expertise to achieve common goals.
  • Understand and communicate Suffolk Libraries' services and offerings effectively.
  • Maintain emotional resilience when working in challenging environments.
Requirements
  • Previous experience in a customer-facing role or similar environment.
  • Strong communication and interpersonal skills, with the ability to build rapport with diverse groups.
  • IT literacy and competence, with the ability to provide guidance on technology use.
  • Emotional resilience and adaptability when working in challenging situations.
  • A willingness to work flexible hours, including weekends, to meet the needs of the service.
Working Arrangements

This role is for 31 hours per week, with some flexibility required to meet the needs of the service. The successful applicant will be required to undergo prison security vetting checks before any appointment can be confirmed.

Salary and Benefits

The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience. As a Disability Confident employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.



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