Customer Service Representative

4 weeks ago


Cambridge, Cambridgeshire, United Kingdom Tesco Full time

About the Role

We are seeking a Customer Service Representative to join our team at Tesco Cherry Hinton Express. As a key member of our store team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues to achieve sales and service targets, and maintaining a clean and safe store environment.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Work collaboratively with colleagues to achieve sales and service targets, maintaining a positive and supportive team environment.
  • Maintain a clean and safe store environment, adhering to health and safety procedures and reporting any hazards or incidents to management.
  • Process customer transactions accurately and efficiently, handling cash, credit, and debit transactions.
  • Participate in visual merchandising and store displays, maintaining a visually appealing store environment.
  • Contribute to the achievement of sales and service targets, suggesting solutions to improve customer satisfaction and sales performance.

Requirements

  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic math skills, with the ability to handle cash and process transactions accurately.
  • Ability to work flexible hours, including evenings and weekends.
  • Basic knowledge of retail operations and customer service principles.

What We Offer

  • A competitive hourly rate, with opportunities for pay increases and bonuses.
  • A comprehensive training program, including on-the-job training and ongoing development opportunities.
  • A supportive and inclusive work environment, with opportunities for career advancement and professional growth.
  • A range of employee benefits, including discounts on Tesco products and services, and access to employee assistance programs.


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