Customer Service Representative
4 weeks ago
About the Role
We are seeking a Customer Service Representative to join our team at Tesco Cherry Hinton Express. As a key member of our store team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues to achieve sales and service targets, and maintaining a clean and safe store environment.
Key Responsibilities
- Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
- Work collaboratively with colleagues to achieve sales and service targets, maintaining a positive and supportive team environment.
- Maintain a clean and safe store environment, adhering to health and safety procedures and reporting any hazards or incidents to management.
- Process customer transactions accurately and efficiently, handling cash, credit, and debit transactions.
- Participate in visual merchandising and store displays, maintaining a visually appealing store environment.
- Contribute to the achievement of sales and service targets, suggesting solutions to improve customer satisfaction and sales performance.
Requirements
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Basic math skills, with the ability to handle cash and process transactions accurately.
- Ability to work flexible hours, including evenings and weekends.
- Basic knowledge of retail operations and customer service principles.
What We Offer
- A competitive hourly rate, with opportunities for pay increases and bonuses.
- A comprehensive training program, including on-the-job training and ongoing development opportunities.
- A supportive and inclusive work environment, with opportunities for career advancement and professional growth.
- A range of employee benefits, including discounts on Tesco products and services, and access to employee assistance programs.
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