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Luxury Retail Manager

2 months ago

Leeds, Leeds, United Kingdom Flannels Full time
About Flannels

Flannels is one of the UK's leading luxury retailers, specialising in contemporary men's, women's and kids designer clothing, footwear and accessories. Our brand portfolio includes the likes of Gucci, Saint Laurent, Valentino, Stone Island and Moncler, and our rapid growth has seen us open stores in many of the UK's major cities.

The Opportunity

We are seeking a highly experienced and ambitious Retail Manager to join our team at our flagship store in Leeds. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and leading a team of store managers to achieve exceptional results.

Key Responsibilities
  • Oversee store operations and ensure stores deliver to expectation on all KPI's
  • Observe store performance and hold managers accountable for under performance, providing support and feedback for improvements
  • Use business communication tools to oversee completion of tasks and ensure your team understand all key functions
  • Challenging and communicating improvements to store operations
  • Ensure wage controls are met on a weekly basis, ensuring store team resolve any issues quickly and effectively
  • Oversee compliance with processing of payroll and exceptions, ensuring you resolve issues and problem-solve effectively
  • Drive excellent performance on wage controls through detailed analysis and floor-based observations
  • Coach store team to work within time frames set by the business and guide them with realistic expectations
  • Understand business and customer expectation and ensure this is executed to exceptional standards
  • Observe service and use knowledge to coach managers on how to improve
  • Understand product features and benefits and coach the team on how to deliver a broad understanding to teams
  • Drive KPI targets and motivate team to deliver results
  • Analyse data and communicate with teams for improvement
  • Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness
  • Coach and guide team on how to interpret merchandising guidelines to the sales floor and strong commerciality and efficiency
  • Identify internal and external talent and use development opportunities and performance management processes to drive exceptional performance
  • Be self-driven in own personal development
  • Plan for development and create clear succession plans for each store to encourage next generation and support business growth
  • Create an environment that encourages and rewards performance fairly and equitably
  • Be a brand ambassador for the Flannels brand both in and out of the workplace
  • Inspire the workforce and act as a role model to others
  • Develop, coach and motivate your team of Managers to achieve success, holding them accountable where appropriate
  • Develop strong relationships with store teams, senior managers, brand partners and external stakeholders
Requirements
  • Proven experience leading a large team in a fast-paced, multi-department environment is essential
  • Minimum 3 years of experience within luxury and premium retail at a senior management level
  • Vast knowledge and passion of luxury retail including building brand relationships
  • A background that will not only prove you know how to increase sales and profits, control costs and stock loss, but also that you've managed senior managers
  • Proven track record of internal progression and development
  • Must be able to work well under pressure and to strict deadlines
  • Able to work a flexible schedule based on the company needs
What We Offer
  • Basic salary £39,101 per annum
  • Monthly store commission scheme
  • Management bonus and incentives paid monthly
  • Join a high-performance team at one of the UK's largest luxury stores
  • Fantastic progression opportunities within Frasers Group
  • Monthly Group Rewards and Recognition
  • Long Service awards
  • Cycle to work scheme
  • Join the Fearless1000 Incentive Scheme
  • Access to wide range of Development Courses with National Qualifications
  • 50% Instore Uniform Discount
  • Discounted Gym membership
  • Group Wide 20% Discount across all Frasers Group brands both online and instore