Customer Experience Director

1 day ago


Greenhithe, Kent, United Kingdom The LEGO Group Full time
Role Overview

We are looking for a Customer Experience Director to lead our team in delivering exceptional customer experiences in-store. The ideal candidate will have strong leadership skills, with the ability to motivate and guide their team to achieve high levels of customer satisfaction.

Main Responsibilities:

  • Lead the team to deliver a signature experience for every guest that visits the LEGO store through LBR operational standards.
  • Assist in achieving a high standard of merchandise presentation following store guidelines.
  • Develop and implement strategies to improve customer satisfaction and loyalty.

What's in it for you?

  • An estimated salary of $50,000 - $60,000 per year, depending on location.
  • A generous colleague discount from day one.
  • A bonus scheme based on individual and team performance.
  • Access to wellbeing initiatives and programs, including the Headspace App.
  • Enhanced paid leave options, including family care leave.


  • Greenhithe, Kent, United Kingdom SSP Group Full time

    Team Member Role OverviewWe are seeking a skilled and enthusiastic Team Member to join our dynamic team at SSP Group.As a Team Member, you will be the face of exceptional customer service, providing a warm and welcoming experience for our customers.You will work in a fast-paced environment, embracing innovation and teamwork while making a real difference in...


  • Greenhithe, Kent, United Kingdom Next Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our sales team as a Customer Experience Associate. In this role, you will play a vital part in delivering exceptional service and stock operations to our customers.Key Responsibilities:Provide fast and friendly service at all times, helping customers find the perfect...

  • Operations Director

    4 weeks ago


    Greenhithe, Kent, United Kingdom SSP Full time

    Operations DirectorKey Responsibilities:Recruit and develop a skilled team to deliver exceptional customer service and operational excellence.Coach employees to be knowledgeable about products and provide customers with a quality experience.Lead trade activity and grow sales by using expertise and knowledge to maximise profit.Ensure the unit is compliant...


  • Greenhithe, Kent, United Kingdom Michael Kors Full time

    Job OverviewWe are seeking a highly motivated and enthusiastic Elevate Customer Experience Specialist to join our team at Michael Kors. In this role, you will work as part of a fast-paced retail environment, providing support for colleagues across the store.Your key responsibilities will include:Take accountability for personal self-evaluation and...


  • Greenhithe, Kent, United Kingdom Zachary Daniels Full time

    As Store Operations Director at Zachary Daniels, you will lead store teams in delivering exceptional customer experiences and achieving commercial excellence. Key responsibilities include:Driving sales growth through effective people management and inspiring teams to meet key performance indicators.Leading store operations and ensuring effective floor...


  • Greenhithe, Kent, United Kingdom Next Full time

    About the RoleWe are seeking a highly motivated Retail Sales Associate to join our team at Next. As a key member of our sales floor, you will play a vital role in delivering exceptional customer experiences and driving sales growth.Job ResponsibilitiesProvide fast and friendly service to customers, ensuring they find the perfect products for their...


  • Greenhithe, Kent, United Kingdom Carluccio's Full time

    Lead with Passion as a Team Director at Carluccio'sAt Carluccio's, we're a community dedicated to sharing authentic Italian cuisine. Our commitment to exceptional service starts with our people. We're looking for a dynamic Team Director to guide our team to success, ensuring our guests receive the best possible experience.The Role:Set the standard for...


  • Greenhithe, Kent, United Kingdom Carluccio's Full time

    Job Title: Italian Dining Experience CoordinatorSalary: £25,000 - £32,000 per annumCompany Overview:At Carluccio's, we pride ourselves on serving authentic, fresh Italian cuisine in a warm and inviting atmosphere. Our restaurants are perfect for any occasion, whether it's a romantic dinner or a family gathering.About the Role:We are looking for a...


  • Greenhithe, Kent, United Kingdom NEXT Full time

    We are seeking a highly skilled and motivated Customer Support Representative to join our team at NEXT during the holiday season. As a valued member of our team, you will play a critical role in ensuring that our customers receive exceptional service and support.About Us:NEXT is a leading provider of innovative solutions and services. Our mission is to...


  • Greenhithe, Kent, United Kingdom Next Full time

    Role OverviewWe are seeking a Customer Service Representative to join our store team. As a Customer Service Representative, you will be responsible for delivering exceptional customer service and support to our customers.Main Duties:Respond to customer inquiries and resolve issues promptly and professionallyOffer product recommendations and advice to...


  • Greenhithe, Kent, United Kingdom WHSmith Full time

    Job OverviewWe are seeking a talented CUSTOMER SERVICE EXPERT to join our team at WHSmith. This is an exciting opportunity for a driven individual to provide exceptional customer service and contribute to the success of our High Street store.About UsWith a rich heritage, WHSmith has been a trusted name on the High Street for years. We pride ourselves on...


  • Greenhithe, Kent, United Kingdom Next Full time

    TEMPORARY, FLEXIBLE JOB OPPORTUNITIES at NEXTWe are looking for enthusiastic and motivated individuals to join our team as Christmas Support Team Members. As a key member of our sales floor team, you will provide an exceptional customer experience, helping customers to find the perfect products and ensuring a welcoming and engaging shopping environment.About...

  • Sales Director

    1 month ago


    Greenhithe, Kent, United Kingdom Next Full time

    About the Role:To be a successful Sales Manager at Next, you will lead and inspire your team to deliver outstanding customer service and achieve performance targets. Every day will be varied, fast-paced, and challenging, but ultimately rewarding. Your experience in leading, coaching, and motivating a team will be crucial to your success. You can count on us...


  • Greenhithe, Kent, United Kingdom SSP Group Full time

    About the Team Member RoleWe are looking for a skilled Team Member to join our dynamic team at SSP Group. As a Team Member, you will be the face of exceptional customer service, providing a warm and welcoming experience for our customers.Key ResponsibilitiesDeliver outstanding customer service in a fast-paced environment.Work effectively as part of a team to...


  • Greenhithe, Kent, United Kingdom Next Full time

    About the Role:As a Sales Team Member at Next, you will play a vital role in delivering outstanding service and stock operations to our customers.We are looking for a highly motivated and enthusiastic individual who is passionate about providing an exceptional customer experience. Your top priority will be to offer fast and friendly service, helping our...


  • Greenhithe, Kent, United Kingdom NEXT Full time

    We are seeking a highly motivated Customer Service Stock Associate to join our team at NEXT. As a key member of our store staff, you will play a vital role in ensuring our customers have an excellent shopping experience.About the Role:The ideal candidate will be responsible for maintaining high standards of customer service, processing stock accurately and...

  • Sales Director

    3 weeks ago


    Greenhithe, Kent, United Kingdom NEXT Full time

    About the Role:To be a successful Sales Manager at NEXT:Lead and inspire a team to deliver outstanding customer service and achieve performance targets.Support the Store management team across all product areas, back of house and running the store when needed.Manage a team to deliver amazing service and accurate stock processes in an environment that is...


  • Greenhithe, Kent, United Kingdom The Entertainer Full time

    About The EntertainerWe are a UK-based toy retailer with over 170 stores across the country, dedicated to creating memorable experiences for our customers. Our passion for toys and commitment to customer satisfaction drive our growth and ambition.Job Title: Sales Assistant 12 HoursThis is a permanent contract position with flexible working hours, including...

  • Store Director

    1 week ago


    Greenhithe, Kent, United Kingdom SSP Group Full time

    About Your RoleAs a General Manager, you'll lead your team and business to deliver exceptional customer service and operational excellence. You'll be responsible for recruiting and training your team, coaching them on our products, and driving trade activity to grow sales and maximise profit.Key Responsibilities: Recruit and train a talented team, developing...

  • Commercial Manager

    4 weeks ago


    Greenhithe, Kent, United Kingdom ALDWYCH CONSULTING LTD Full time

    Commercial Manager OpportunityWe are seeking a highly skilled Commercial Manager to join our Kent-based infrastructure team. As a Commercial Manager, you will be responsible for managing a dynamic and growing team, reporting directly to the Group Commercial Director and Infrastructure Operations Director.The ideal candidate will have a degree in quantity...