Customer Support Representative
2 weeks ago
We are seeking a highly skilled and motivated Customer Support Representative to join our team at NEXT during the holiday season. As a valued member of our team, you will play a critical role in ensuring that our customers receive exceptional service and support.
About Us:
NEXT is a leading provider of innovative solutions and services. Our mission is to deliver exceptional customer experiences and drive business growth through our expertise and passion.
Job Summary:
This is a seasonal position that will run from December to January, with the possibility of extension. The successful candidate will be responsible for providing top-notch customer support via phone, email, and chat. You will work closely with our team to resolve customer complaints, answer product-related questions, and provide excellent service to ensure customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries in a timely and professional manner.
- Resolve customer complaints and concerns through effective communication and problem-solving skills.
- Provide product information and training to customers as needed.
- Work collaboratively with the sales team to ensure seamless handoffs and meet customer needs.
- Meet or exceed customer satisfaction targets and achieve performance metrics.
Requirements:
- Bachelor's degree in Business Administration, Communications, or related field.
- Minimum 2 years of customer-facing experience in a call center or similar environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proficiency in CRM software and Microsoft Office.
Benefits:
- A competitive salary of $45,000 - $55,000 per year, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A generous paid time off policy, including holidays and vacation days.
- The opportunity to work with a dynamic and innovative company.
How to Apply:
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your application, including your resume and cover letter, to us.
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