Customer Support Representative

2 weeks ago


Greenhithe, Kent, United Kingdom NEXT Full time

We are seeking a highly skilled and motivated Customer Support Representative to join our team at NEXT during the holiday season. As a valued member of our team, you will play a critical role in ensuring that our customers receive exceptional service and support.

About Us:

NEXT is a leading provider of innovative solutions and services. Our mission is to deliver exceptional customer experiences and drive business growth through our expertise and passion.

Job Summary:

This is a seasonal position that will run from December to January, with the possibility of extension. The successful candidate will be responsible for providing top-notch customer support via phone, email, and chat. You will work closely with our team to resolve customer complaints, answer product-related questions, and provide excellent service to ensure customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner.
  • Resolve customer complaints and concerns through effective communication and problem-solving skills.
  • Provide product information and training to customers as needed.
  • Work collaboratively with the sales team to ensure seamless handoffs and meet customer needs.
  • Meet or exceed customer satisfaction targets and achieve performance metrics.

Requirements:

  • Bachelor's degree in Business Administration, Communications, or related field.
  • Minimum 2 years of customer-facing experience in a call center or similar environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in CRM software and Microsoft Office.

Benefits:

  • A competitive salary of $45,000 - $55,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A generous paid time off policy, including holidays and vacation days.
  • The opportunity to work with a dynamic and innovative company.

How to Apply:

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your application, including your resume and cover letter, to us.



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