Operational Excellence Director
1 month ago
Aptia Group is a dynamic force in employee benefits and pensions administration services, driven by a mission to revolutionize the industry for the better.
With a presence in the US and UK markets and supported by shared services in India and Portugal, Aptia serves 1,100 clients, impacting over seven million people's lives positively.
We are expanding our horizons, fueled by investor backing and a commitment to fostering growth and success among our team members. At Aptia, we invest heavily in learning and development, crafting unique career paths for our colleagues.
Our business is built on three core pillars: specialists who deliver exceptional results, responsive teams that exceed client expectations, and thoughtful leaders who nurture genuine relationships for the long-term.
If you seek a role in a sector that never stands still, where agility and innovation thrive, we invite you to explore this opportunity further.Job Summary:
The Operational Excellence Director will be responsible for ensuring high-quality administration services, aligned with best practices and setting the standard for operational excellence.
This individual will play a key role in driving change across operations to consistently enhance service while managing risk effectively. The role will work a hybrid schedule, aligned with our offices in Chichester.
Key Responsibilities:
- Monitor productivity and utilisation trends, identifying areas for improvement and implementing solutions.
- Analyse NPS themes across processes, propose process changes, and collaborate with the wider team to implement scheme-specific improvements.
- Track rework rates, E&Os, and complaints, addressing issues with the team and feeding national themes back through the internal network.
- Flag potential breaches, ensure timely completion of cyclical and legislative tasks, and work with the team to address trends requiring process changes or training.
- Deliver colleague training, including compliance training, according to the training plans and collaborate with other teams as needed.
- Support Client Directors with performance management, adhering to the Company's procedures.
- Encourage mentorship and continuous development among colleagues, supporting junior Client Directors in their growth into the role.
To succeed in this role, you will need:
- A proven background in operational delivery within the Pensions Administration industry.
- Experience with resource management and utilisation principles.
- Deep knowledge of pension governance.
- P&L and budget management experience.
- A dedication to achieving outstanding results for clients and members.
- Insight into the challenges faced by employers, trustees, and members.
- Strong leadership skills, able to influence and motivate others effectively.
- Solutions-focused problem-solving skills.
- Excellent communication and relationship-building skills, both internally and externally.
- Planning and organisational skills, able to work with processes and prioritise effectively.
- Attention to detail and analytical skills.
The estimated annual salary for this position is £80,000-£110,000 depending on location and experience.
Aptia Group is committed to celebrating diversity and is an Equal Opportunities employer, striving to create a workplace where all colleagues feel they belong and are supported to succeed.
-
Operational Excellence Director
1 week ago
Chichester, West Sussex, United Kingdom Aptia Group Full timeJob OverviewAptia Group is a pioneering force in employee benefits and pensions administration services, dedicated to revolutionizing the industry for the better. With a strong presence in the US and UK markets, supported by shared services in India and Portugal, we serve over 1,100 clients and impact more than seven million people's lives.We're expanding...
-
Sales and Operations Director
1 month ago
Chichester, West Sussex, United Kingdom Eurocell Group Ltd Full timeEurocell Group Ltd requires a Sales and Operations Director to work 44 hours a week. This role is ideal for individuals with a passion for delivering exceptional customer service and driving sales growth. Key responsibilities will include ensuring excellence in customer service and operational standards, supporting sales targets, and maintaining positive...
-
Director of Finance Operations
7 days ago
Chichester, West Sussex, United Kingdom iPeople Solutions Full timeAbout the Position">As Director of Finance Operations, you will be responsible for leading our finance department in achieving its objectives. You will oversee the development and implementation of financial policies, ensuring compliance with regulatory requirements.
-
Automotive Operations Director
1 week ago
Chichester, West Sussex, United Kingdom Recruitment Boutique Full time**Job Overview**Recruitment Boutique is seeking an experienced Automotive Operations Director to lead the service team at a successful Motor Dealer Group in Chichester, West Sussex.The ideal candidate will have a strong background in automotive operations, with expertise in managing high-volume workshops and driving business growth.**Key...
-
Operational Excellence Specialist
1 week ago
Chichester, West Sussex, United Kingdom Compass UK & Ireland Full timeJob Description:We're recruiting an Operational Excellence Specialist to help drive success in our organization. This part-time role is perfect for someone who wants to make a real impact while working in a supportive and dynamic team.Responsibilities Include:Leading by example and promoting a culture of excellenceDeveloping and implementing processes to...
-
Operations Director Lead
7 days ago
Chichester, West Sussex, United Kingdom Aptia Group Full timeJob Title:Aptia seeks a seasoned Operations Director to drive high-quality administration services, aligned with best practice, and continuously enhance service while managing risk.About Aptia Group:A leading provider of employee benefits and pensions administration services, committed to improving the world of administration.We serve 1,100 clients in the US...
-
Culinary Operations Director
3 days ago
Chichester, West Sussex, United Kingdom Blue Arrow - Southampton Perm Hub Full timeWelcome to the Culinary Operations Director role at Blue Arrow - Southampton Perm Hub! We are seeking an experienced and accomplished leader to oversee the culinary operations of our client's restaurant in Chichester.In this role, you will be responsible for developing and implementing menus, managing kitchen staff, and maintaining a clean and organized...
-
Financial Business Partner
1 week ago
Chichester, West Sussex, United Kingdom Vitacress Full time**Job Summary:**We are seeking an experienced Senior Financial Analyst to join our team at Vitacress. As a key member of our finance department, you will play a crucial role in providing financial analysis and support to operational and commercial departmental heads.In this role, you will have the opportunity to work closely with our Heads of Operations to...
-
Transformational Operations Manager
1 week ago
Chichester, West Sussex, United Kingdom Aptia Group Full timedescription3":"Operations Leadership OpportunityAptia Group is an ambitious company that offers cutting-edge employee benefits and pensions administration services, aiming to revolutionize the industry. We cater to over 1,100 clients across the US and UK markets, positively impacting the lives of more than seven million individuals.Driven by investor support...
-
Clinical Director, Gastroenterology
1 week ago
Chichester, West Sussex, United Kingdom University Hospitals Sussex NHS Foundation Trust Full timeJob DescriptionWe are seeking a highly experienced and skilled Clinical Director to join our team at University Hospitals Sussex NHS Foundation Trust. The successful candidate will be responsible for providing operational leadership and management to the designated Directorate and its associated workforce and services.The ideal candidate will have extensive...
-
Director of Clinical Services
1 week ago
Chichester, West Sussex, United Kingdom 279 University Hospitals Sussex NHS Foundation... Full timeAbout the RoleWe are looking for a Director of Clinical Services who can take ownership of our clinical operations and drive excellence in patient care. The successful candidate will have a deep understanding of clinical governance, quality improvement, and service redesign.This is an excellent opportunity to join our executive team and contribute to the...
-
Acute Floor Director
1 week ago
Chichester, West Sussex, United Kingdom University Hospitals Sussex NHS Foundation Trust Full timeWe are seeking an experienced professional to fill the role of Acute Floor Director at University Hospitals Sussex NHS Foundation Trust. As a senior leader, you will be responsible for the overall management of the Acute Floor, including the Emergency Department and Acute Medicine services.This is an excellent opportunity to make a significant impact on...
-
Chief Operations Officer
5 days ago
Chichester, West Sussex, United Kingdom 279 University Hospitals Sussex NHS Foundation... Full timeJob SummaryWe are seeking a highly skilled Chief Operations Officer to provide strategic leadership and management to our designated Directorate and its associated workforce and services.The ideal candidate will have a proven track record of delivering high-quality patient care, improving clinical outcomes, and driving operational efficiency. They will be...
-
Quality Assurance Director
4 weeks ago
Chichester, West Sussex, United Kingdom Natures Way Foods Full timeJoin Our TeamWe are seeking a Quality Assurance Director to lead our quality assurance efforts and ensure that our products meet the highest standards of quality and safety. This role involves managing complex projects, leading cross-functional teams, and maintaining quality control standards and regulatory requirements.About the PositionThis is an exciting...
-
Workshop Excellence Manager
1 week ago
Chichester, West Sussex, United Kingdom Recruitment Boutique Full time**Job Description**We are seeking a Workshop Excellence Manager to join our team at a prominent Motor Dealer Group in Chichester, West Sussex.The ideal candidate will have a strong background in automotive operations, with expertise in managing high-volume workshops and driving business growth.**Key Responsibilities**Lead the service team to deliver...
-
Regulatory Oversight Director
1 month ago
Chichester, West Sussex, United Kingdom MorePeople Full timeMorePeople is seeking a dedicated Regulatory Oversight Director to lead their commitment to delivering high-quality, customer-compliant operations in the fresh produce sector.The ideal candidate will have:Proven experience in a technical role within fresh produce or fresh food.Formal qualifications in auditing, HACCP (Level 3), and Food Safety (Level...
-
Hospitality Operations Director
1 week ago
Chichester, West Sussex, United Kingdom Compass Group UK & Ireland Full timeJob SummaryThis role involves overseeing the delivery of hospitality operations at Goodwood Estate, ensuring exceptional customer experiences and driving business growth. The successful candidate will have a proven track record of leadership and experience in hospitality management, as well as excellent communication and problem-solving skills.Main...
-
Retail Sales Associate Director
3 weeks ago
Chichester, West Sussex, United Kingdom Apex 8 Full timeRetail Sales Associate DirectorWe are looking for a skilled Retail Sales Associate Director to join our team at Apex 8, responsible for second-hand vehicle sales in Sidlesham. This role involves customer interaction and supporting various aspects of the car sales process.Responsibilities:Build relationships with potential customers, supporting them through...
-
Assistant Store Director
3 weeks ago
Chichester, West Sussex, United Kingdom British Heart Foundation Full timeJob Title: Assistant Store DirectorThe British Heart Foundation is seeking an experienced Assistant Store Manager to join our team in Newcastle Under Lyme. In this role, you will support the Store Manager in the day-to-day running of the store and take full responsibility in their absence. You will be responsible for driving sales growth, improving customer...
-
Operations Director
5 days ago
Chichester, West Sussex, United Kingdom Matchtech Full timeJob SummaryMatchtech is seeking a skilled Project Manager to join their team in Chichester. This permanent role offers an excellent opportunity for individuals with mechanical and electrical expertise to advance their careers within a dynamic environment.About the RoleThe ideal candidate will have strong site management skills, ability to interpret client...