Operational Excellence Director

6 days ago

Chichester, West Sussex, United Kingdom Aptia Group Full time
About Aptia Group

Aptia Group is a dynamic force in employee benefits and pensions administration services, driven by a mission to revolutionize the industry for the better.

With a presence in the US and UK markets and supported by shared services in India and Portugal, Aptia serves 1,100 clients, impacting over seven million people's lives positively.

We are expanding our horizons, fueled by investor backing and a commitment to fostering growth and success among our team members. At Aptia, we invest heavily in learning and development, crafting unique career paths for our colleagues.

Our business is built on three core pillars: specialists who deliver exceptional results, responsive teams that exceed client expectations, and thoughtful leaders who nurture genuine relationships for the long-term.

If you seek a role in a sector that never stands still, where agility and innovation thrive, we invite you to explore this opportunity further.Job Summary:

The Operational Excellence Director will be responsible for ensuring high-quality administration services, aligned with best practices and setting the standard for operational excellence.

This individual will play a key role in driving change across operations to consistently enhance service while managing risk effectively. The role will work a hybrid schedule, aligned with our offices in Chichester.

Key Responsibilities:

  • Monitor productivity and utilisation trends, identifying areas for improvement and implementing solutions.
  • Analyse NPS themes across processes, propose process changes, and collaborate with the wider team to implement scheme-specific improvements.
  • Track rework rates, E&Os, and complaints, addressing issues with the team and feeding national themes back through the internal network.
  • Flag potential breaches, ensure timely completion of cyclical and legislative tasks, and work with the team to address trends requiring process changes or training.
  • Deliver colleague training, including compliance training, according to the training plans and collaborate with other teams as needed.
  • Support Client Directors with performance management, adhering to the Company's procedures.
  • Encourage mentorship and continuous development among colleagues, supporting junior Client Directors in their growth into the role.
Requirements:

To succeed in this role, you will need:

  • A proven background in operational delivery within the Pensions Administration industry.
  • Experience with resource management and utilisation principles.
  • Deep knowledge of pension governance.
  • P&L and budget management experience.
  • A dedication to achieving outstanding results for clients and members.
  • Insight into the challenges faced by employers, trustees, and members.
  • Strong leadership skills, able to influence and motivate others effectively.
  • Solutions-focused problem-solving skills.
  • Excellent communication and relationship-building skills, both internally and externally.
  • Planning and organisational skills, able to work with processes and prioritise effectively.
  • Attention to detail and analytical skills.
Salary:

The estimated annual salary for this position is £80,000-£110,000 depending on location and experience.

Aptia Group is committed to celebrating diversity and is an Equal Opportunities employer, striving to create a workplace where all colleagues feel they belong and are supported to succeed.

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