Transformational Operations Manager
4 hours ago
Aptia Group is an ambitious company that offers cutting-edge employee benefits and pensions administration services, aiming to revolutionize the industry. We cater to over 1,100 clients across the US and UK markets, positively impacting the lives of more than seven million individuals.
Driven by investor support and our dedication to developing our people, we're expanding rapidly. At Aptia, we prioritize learning and development, providing unique career paths for our colleagues. Our core values - Specialist, Responsive, Thoughtful - inspire our team to excel, innovate, and build lasting relationships.
About the PositionThe Operations Director will play a pivotal role in delivering exceptional administration services, upholding best practices, and setting operational excellence standards. This position will drive continuous improvement, enhance service quality, and manage risk effectively.
This role follows a hybrid working pattern, aligned with our Chichester offices.
- Identify and address areas for productivity and utilisation trend improvement.
- Review NPS themes across processes and propose collaborative, scheme-specific changes.
- Monitor rework rates, E&Os, complaints, and identify trends to address with the team, feeding national themes through the internal network.
- Flag potential breaches in disclosure cases locally and ensure adherence to timetables for cyclical and legislative tasks. Collaborate with the team to address trends through process changes or training.
- Deliver colleague training (including compliance training) in line with training plans, working with colleagues from other teams as needed.
- Support Client Directors with colleague performance management, following Company procedures.
- Encourage mentorship and continuous colleague development across the Portfolio, supporting junior Client Director colleagues with their role development.
Key Responsibilities:
- Proven experience in operational delivery within the Pensions Administration industry.
- Expertise in resource management and utilisation principles.
- Thorough knowledge of pension governance.
- P&L and budget management experience.
- Commitment to delivering exceptional results for clients and members.
- Understanding of the challenges faced by employers, trustees, and members.
- Effective leadership skills, influencing and motivating others.
- Solutions-focused and analytical mindset.
- Exceptional communication and relationship-building skills - both internally and externally.
- Strong planning and organisational abilities, prioritising tasks effectively.
- Attention to detail and analytical thinking.
Salary: £62,000 - £82,000 per annum, depending on experience.
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