Operational Excellence Director
4 hours ago
Aptia Group is a pioneering force in employee benefits and pensions administration services, dedicated to revolutionizing the industry for the better. With a strong presence in the US and UK markets, supported by shared services in India and Portugal, we serve over 1,100 clients and impact more than seven million people's lives.
We're expanding rapidly, driven by investor backing and our commitment to fostering the growth and success of our people. At Aptia, we invest heavily in learning and development, creating unique career paths for our colleagues. Our values - Specialist, Responsive, Thoughtful - form the backbone of our business, guiding our team to surpass client expectations, evolve constantly, and nurture genuine relationships for the long-term.
About the RoleThe Operations Director will ensure the delivery of high-quality administration services, aligning with best practices and setting the standard for operational excellence. This role will drive change across operations, consistently enhancing service while managing risk effectively.
This hybrid working pattern is aligned with our offices in Chichester.
- Monitor productivity and utilisation trends, identifying areas for improvement.
- Review NPS themes across processes, proposing process changes locally and collaborating with the wider team to implement scheme-specific changes.
- Monitor rework rates, E&Os, complaints, and identify trends, addressing issues with the team and feeding national themes through the internal network.
- Monitor disclosure cases locally, flagging potential breaches and ensuring adherence to timetables for cyclical and legislative tasks. Work with the team to address trends through process changes or training.
- Ensure colleague training (including compliance training) is delivered in line with training plans, working as required with colleagues in other teams.
- Support Client Directors with colleague performance management, in line with Company procedures.
- Encourage mentorship and the continuous development of colleagues across the Portfolio, supporting junior Client Director colleagues with their development into the role.
Key Requirements:
- Proven background in operational delivery within the Pensions Administration industry.
- Experience with resource management and utilisation principles.
- Deep knowledge of pension governance.
- P&L and budget management experience.
- Dedicated to achieving the best results for clients and members.
- Deep understanding of the challenges for employers, trustees, and members.
- Strong leadership skills, able to influence and motivate others effectively.
- Solutions-focused and problem-solving skills.
- Strong communication and relationship-building skills - both internally and externally.
- Planning and organisational skills - able to work with processes and prioritise.
- Analytical, with strong attention to detail.
Estimated Salary: £60,000 - £80,000 per annum, dependent on experience.
-
Operational Excellence Director
4 weeks ago
Chichester, West Sussex, United Kingdom Aptia Group Full timeAbout Aptia GroupAptia Group is a dynamic force in employee benefits and pensions administration services, driven by a mission to revolutionize the industry for the better.With a presence in the US and UK markets and supported by shared services in India and Portugal, Aptia serves 1,100 clients, impacting over seven million people's lives positively.We are...
-
Operational Excellence Manager
3 weeks ago
Chichester, West Sussex, United Kingdom Aptia Group Full timeAbout the RoleAptia is a pioneering force in employee benefits and pensions administration services, dedicated to revolutionizing the industry for the better. With a strong presence in the US and UK markets, supported by shared services in India and Portugal, Aptia serves over 1,100 clients and impacts the lives of more than seven million people.Key...
-
Sales and Operations Director
3 weeks ago
Chichester, West Sussex, United Kingdom Eurocell Group Ltd Full timeEurocell Group Ltd requires a Sales and Operations Director to work 44 hours a week. This role is ideal for individuals with a passion for delivering exceptional customer service and driving sales growth. Key responsibilities will include ensuring excellence in customer service and operational standards, supporting sales targets, and maintaining positive...
-
Director of Operations and Governance
3 weeks ago
Chichester, West Sussex, United Kingdom University Hospitals Sussex NHS Foundation Trust Full timeJob Description:We are seeking a talented and experienced Director of Operations and Governance to join our team at University Hospitals Sussex NHS Foundation Trust.About the Role:The successful candidate will be responsible for leading our operations and governance functions, ensuring that we deliver high-quality patient care and services that meet the...
-
Restaurant Operations Director
3 weeks ago
Chichester, West Sussex, United Kingdom Giggling Squid Full timeKey HighlightsA highly competitive salary of £45,000 - £60,000 per annum is on offer for this exciting opportunity as a Restaurant Operations Director at Giggling Squid. Located in the vibrant town of Chichester, this role provides an exceptional chance to develop your leadership skills and become an integral part of a thriving restaurant group.The...
-
Operational Excellence Specialist
4 hours ago
Chichester, West Sussex, United Kingdom Compass UK & Ireland Full timeJob Description:We're recruiting an Operational Excellence Specialist to help drive success in our organization. This part-time role is perfect for someone who wants to make a real impact while working in a supportive and dynamic team.Responsibilities Include:Leading by example and promoting a culture of excellenceDeveloping and implementing processes to...
-
Automotive Operations Director
5 hours ago
Chichester, West Sussex, United Kingdom Recruitment Boutique Full time**Job Overview**Recruitment Boutique is seeking an experienced Automotive Operations Director to lead the service team at a successful Motor Dealer Group in Chichester, West Sussex.The ideal candidate will have a strong background in automotive operations, with expertise in managing high-volume workshops and driving business growth.**Key...
-
Financial Partner for Operational Excellence
1 month ago
Chichester, West Sussex, United Kingdom Sheridan Maine (Midlands) Full timeA talented finance professional is sought after by Sheridan Maine (Midlands) to assume the role of Finance Business Partner, working in close collaboration with the operational and sales teams. This position offers the opportunity to make a significant impact within a prestigious organization.ResponsibilitiesThe Finance Business Partner will be responsible...
-
Chichester, West Sussex, United Kingdom Southern Water Full timeAbout the RoleSouthern Water seeks an accomplished Head of HR to lead its HR Senior Leadership Team, driving operational excellence and strategic business partnering across the organisation.The successful candidate will oversee policy development, employee relations, and HR Shared Services, while collaborating with the Data and MI Manager on HR system...
-
Head of Directorate
3 weeks ago
Chichester, West Sussex, United Kingdom University Hospitals Sussex NHS Foundation Trust Full timeWe are seeking a Head of Directorate to lead our operations and governance functions at University Hospitals Sussex NHS Foundation Trust.About the Role:The successful candidate will be responsible for developing and implementing operational plans and strategies to achieve business objectives, leading and managing a team of professionals to ensure effective...
-
Transformational Operations Manager
2 hours ago
Chichester, West Sussex, United Kingdom Aptia Group Full timedescription3":"Operations Leadership OpportunityAptia Group is an ambitious company that offers cutting-edge employee benefits and pensions administration services, aiming to revolutionize the industry. We cater to over 1,100 clients across the US and UK markets, positively impacting the lives of more than seven million individuals.Driven by investor support...
-
Clinical Director, Gastroenterology
7 hours ago
Chichester, West Sussex, United Kingdom University Hospitals Sussex NHS Foundation Trust Full timeJob DescriptionWe are seeking a highly experienced and skilled Clinical Director to join our team at University Hospitals Sussex NHS Foundation Trust. The successful candidate will be responsible for providing operational leadership and management to the designated Directorate and its associated workforce and services.The ideal candidate will have extensive...
-
Senior Clinical Director
3 weeks ago
Chichester, West Sussex, United Kingdom University Hospitals Sussex NHS Foundation Trust Full timeJob Summary:We are seeking a highly skilled and experienced Senior Clinical Director to lead our operations and governance functions. This is an exciting opportunity to join University Hospitals Sussex NHS Foundation Trust as a key member of our senior leadership team.About the Role:The successful candidate will be responsible for providing strategic...
-
Quality Assurance Director
3 weeks ago
Chichester, West Sussex, United Kingdom Natures Way Foods Full timeJoin Our TeamWe are seeking a Quality Assurance Director to lead our quality assurance efforts and ensure that our products meet the highest standards of quality and safety. This role involves managing complex projects, leading cross-functional teams, and maintaining quality control standards and regulatory requirements.About the PositionThis is an exciting...
-
Workshop Excellence Manager
2 hours ago
Chichester, West Sussex, United Kingdom Recruitment Boutique Full time**Job Description**We are seeking a Workshop Excellence Manager to join our team at a prominent Motor Dealer Group in Chichester, West Sussex.The ideal candidate will have a strong background in automotive operations, with expertise in managing high-volume workshops and driving business growth.**Key Responsibilities**Lead the service team to deliver...
-
Regulatory Oversight Director
3 weeks ago
Chichester, West Sussex, United Kingdom MorePeople Full timeMorePeople is seeking a dedicated Regulatory Oversight Director to lead their commitment to delivering high-quality, customer-compliant operations in the fresh produce sector.The ideal candidate will have:Proven experience in a technical role within fresh produce or fresh food.Formal qualifications in auditing, HACCP (Level 3), and Food Safety (Level...
-
Hospitality Operations Director
1 hour ago
Chichester, West Sussex, United Kingdom Compass Group UK & Ireland Full timeJob SummaryThis role involves overseeing the delivery of hospitality operations at Goodwood Estate, ensuring exceptional customer experiences and driving business growth. The successful candidate will have a proven track record of leadership and experience in hospitality management, as well as excellent communication and problem-solving skills.Main...
-
Retail Sales Associate Director
1 week ago
Chichester, West Sussex, United Kingdom Apex 8 Full timeRetail Sales Associate DirectorWe are looking for a skilled Retail Sales Associate Director to join our team at Apex 8, responsible for second-hand vehicle sales in Sidlesham. This role involves customer interaction and supporting various aspects of the car sales process.Responsibilities:Build relationships with potential customers, supporting them through...
-
Assistant Store Director
2 weeks ago
Chichester, West Sussex, United Kingdom British Heart Foundation Full timeJob Title: Assistant Store DirectorThe British Heart Foundation is seeking an experienced Assistant Store Manager to join our team in Newcastle Under Lyme. In this role, you will support the Store Manager in the day-to-day running of the store and take full responsibility in their absence. You will be responsible for driving sales growth, improving customer...
-
Director of Studies EFL Programmes
2 weeks ago
Chichester, West Sussex, United Kingdom Chichester College Group Full timeAward-winning Chichester College Group is recruiting an Assistant Director of Studies – International & English as a Foreign Language to lead their EFL programmes and drive excellence in teaching and learning.This senior role requires a seasoned professional with expertise in curriculum management, staff development, and quality assurance. The successful...