Administrative Assistant
1 month ago
Role Overview
We are seeking a skilled Administrator to join our Repairs and Maintenance team in Thames Valley. As a key member of our team, you will play a vital role in delivering a high-quality service to our clients, including Housing Associations and Local Authorities, and their residents.
Key Responsibilities
- Respond to tenant inquiries regarding repair works and resolve queries in a timely and effective manner.
- Utilize company systems to process orders accurately and ensure timely invoicing of clients.
- Update systems with all interactions with residents to maintain accurate records.
- Process supervisory or trade reports to determine necessary actions to resolve repairs.
- Resolve minor complaints at the call level.
- Maintain logs and monitor variation requests.
- Manage emails from contract mailboxes and take necessary actions.
- Address payment queries from both subcontractors and clients.
- Collaborate with Supervisors and tradespeople to organize and schedule work.
- Order equipment needed for operatives' jobs.
- Ensure all activity is logged and up-to-date in an accurate manner.
- Liaise with staff at customer sites to keep them informed of progress.
- Adhere to and support policies, procedures, initiatives, and work instructions related to sustainability improvement and environmental compliance.
Key Requirements
- IT literacy
- Customer service skills
- Maintenance sector terminology knowledge
- KPIs and ROCC understanding
Benefits
- 22 days annual leave, increasing with length of service
- Pension scheme
- Perkbox rewards
- Long service rewards
- Volunteering days
- Cycle to work scheme
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