Administrative Assistant
4 weeks ago
We are seeking a skilled and experienced Administrator to join our Repairs and Maintenance team in Thames Valley. The primary responsibility of this role is to work as part of a team in a call centre environment, assisting the operational team to deliver a quality service to all clients, including Housing Associations and Local Authorities, and their residents.
Key Tasks and Responsibilities- Answering calls to tenants in relation to repair works and dealing with queries in an effective manner.
- Using company systems to process orders adequately in order to invoice clients.
- Updating the system with all interactions with residents.
- Processing supervisory or trade reports to determine action required to resolve repairs.
- Resolution of minor complaints at call level.
- Maintaining logs and monitoring variation requests.
- Maintaining and acting on emails from contract mailboxes.
- Answering payment queries of both subcontract and client.
- Working with Supervisors and tradespeople to organise and schedule work.
- Ordering equipment needed for the operatives' job.
- Keeping all activity logged and up-to-date in an accurate manner.
- Liaising with staff at customer sites, keeping them up-to-date with progress information.
- Following and supporting policies, procedures, initiatives, and work instructions related to sustainability improvement and environmental compliance.
- IT Literate
- Customer Service
- Maintenance sector terminology
- KPIs
- ROCC
- Previous experience in a similar role
- All staff has a personal responsibility and accountability to Axis to ensure that their day-to-day activities adhere to the Sustainability Policy Statement and Plan and minimise the impact upon the environment.
- It is the responsibility of all staff to ensure that their day-to-day activities embrace sustainability and reduce the impact upon the environment by minimising waste and maximising recycling; saving energy; minimising water usage and reporting any electrical faults, water leakage or other environmental concerns to the facilities or line manager.
- 22 days annual leave which increases with length of service
- Pension
- Perkbox rewards
- Long service rewards
- Volunteering days
- Cycle to work scheme
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Thames Valley, United Kingdom Axis Europe Full timeJob SummaryWe are seeking an experienced Administrative Assistant to join our Repairs and Maintenance team at Axis Europe in Thames Valley. The successful candidate will be responsible for providing administrative support to the operational team, ensuring a high-quality service to clients, including Housing Associations and Local Authorities, and their...
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Thames Valley, United Kingdom Axis Europe Full timeJob SummaryWe are seeking an experienced Administrative Assistant to join our Repairs and Maintenance team at Axis Europe in Thames Valley. The successful candidate will be responsible for providing administrative support to the operational team, ensuring a high-quality service to clients, including Housing Associations and Local Authorities, and their...
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Thames Valley, United Kingdom Axis Europe Full timeRoleWe are seeking a skilled Administrator to join our Repairs and Maintenance team in Thames Valley. The primary responsibility of this role is to work as part of a team in a call centre environment, assisting the operational team to deliver a quality service to all clients, including Housing Associations and Local Authorities, and their residents.Key Tasks...
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Thames Valley, United Kingdom Axis Europe Full timeRoleWe are seeking a skilled Administrator to join our Repairs and Maintenance team in Thames Valley. The primary responsibility of this role is to work as part of a team in a call centre environment, assisting the operational team to deliver a quality service to all clients, including Housing Associations and Local Authorities, and their residents.Key Tasks...
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Thames Valley, United Kingdom Axis Europe Full timeJob SummaryWe are seeking an experienced Administrator to join our Repairs and Maintenance team in Thames Valley. The successful candidate will be responsible for providing administrative support to the operational team, ensuring the delivery of a quality service to clients, including Housing Associations and Local Authorities, and their residents.Key...
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Thames Valley, United Kingdom Axis Europe Full timeJob SummaryWe are seeking an experienced Administrator to join our Repairs and Maintenance team in Thames Valley. The successful candidate will be responsible for providing administrative support to the operational team, ensuring the delivery of a quality service to clients, including Housing Associations and Local Authorities, and their residents.Key...
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