Client Services Administrator
4 months ago
A leading UK law firm with a network of offices from the South Coast to Scotland, working together as one national team. An innovative practice and the first top 50 law firm to achieve “Platinum Standard” Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. The lack of barriers between departments, a real lack of hierarchy, zero tolerance for arrogance makes Shoosmiths a fantastic place to work.
- The teamOur Client Services Team supports the Serious Injury Department offering administrative assistance to legal advisors as well as being first point of contact to clients who are seeking legal help with a medical negligence or personal injury matter. The team’s focus is about making a difference, listening and ensuring every client receives an excellent level of service.
- The roleWe have a vacancy for a Client Services Administrator to join the team on a 6-month contract (extension may be available). The role is varied and involves handling enquiries received from new and existing clients in relation to serious injuries and wealth protection matters.
- Main responsibilitiesThis role includes, but is not limited to, the following:
- Speaking with potential serious injury clients in depth in order to obtain a detailed history.
- Opening and closing cases on management system.
- Completing internal conflict checks.
- Allocating enquiries to the appropriate team within a timely manner.
- Requesting documents from clients as part of regulatory checks.
- Retrieving documents from archive.
- Drafting correspondence.
- Releasing wills and deeds.
- Filing and eFiling of incoming and outgoing post and correspondence.
- Skills and qualifications- Previous administration and client services experience.
- Excellent communication skills and telephone manner.
- Good listening skills.
- Ability to work together in a team environment is essential.
- Confident with Microsoft packages.
- Experience of using case management systems.
- Excellent organisational skills with the ability to multi-task and prioritise
- Flexible and able to adapt to change.
- Equal opportunitiesOur approach to our people is underpinned by our approach to diversity, inclusion and well being. Our ambition is to build a diverse and ambitious workforce that reflects all backgrounds and talents, and a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues.
This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.
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