Customer Service Representative

6 days ago


Thames Valley, United Kingdom Axis Europe Full time

Role

We are seeking a highly skilled Administrator to join our Repairs and Maintenance team in Thames Valley. The primary responsibility of this role is to work as part of a team in a call centre environment, assisting the operational team to deliver a quality service to all clients, including Housing Associations and Local Authorities, and their residents.

Key Tasks / Activities / Responsibilities

  • Answering calls to tenants in relation to repair works and dealing with queries in an effective manner.
  • Using company systems to process orders adequately in order to invoice clients.
  • Updating the system with all interactions with residents.
  • Processing supervisory or trade reports to determine action required to resolve repairs.
  • Resolution of minor complaints at call level.
  • Maintain logs and monitor variation request.
  • Maintain and action emails from contract mailboxes.
  • Answering payment queries of both sub contract and client.
  • Working with Supervisors and trades people to organise and schedule work.
  • Ordering equipment needed for the operatives job.
  • Keeping all activity logged and up-to-date in an accurate manner.
  • Liaising with staff at customer sites keeping them up-to-date with progress information.
  • Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance.

Key Knowledge

  • IT Literate
  • Customer Service
  • Maintenance sector terminology
  • KPIs
  • ROCC

Key Skills

  • Excellent Telephone Manner
  • Customer Service focused
  • Excellent Communication skills
  • Ability to identify problems
  • Ability to identify customers' needs
  • Willing to go the extra mile to deal with a difficult situation
  • Ability to prioritise issues
  • Ability to meet tight deadlines
  • Ability to work under pressure
  • Attention to detail
  • Team player

Key Experience

  • Previous experience in a similar role

Other Key Information

  • All staff has a personal responsibility and accountability to Axis to ensure that their day to day activities adhere to the Sustainability Policy Statement and Plan and minimise the impact upon the environment.
  • It is the responsibility of all staff to ensure that their day to day activities embrace sustainability and reduce the impact upon the environment by minimise waste and maximise recycling; saving energy; minimise water usage and report any electrical faults, water leakage or other environmental concerns to the facilities or line manager.

Benefits

  • 22 days annual leave which increases with length of service
  • Pension
  • Perkbox rewards
  • Long service rewards
  • Volunteering days
  • Cycle to work scheme


  • Valley, United Kingdom Thrift Energy Full time

    Job Title: Customer Service Representative **Duties**: - Assist customers with inquiries in a professional and timely manner - Identify and escalate priority issues to the appropriate department or supervisor - Maintain accurate customer records and update information as needed - Process orders, according to company policies and procedures - Collaborate...


  • Valley, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Service Representative OpportunityMin 16 Hours P/W - possibly more hours when the store needs.Various shifts availableWe are seeking a Customer Service Representative to join our team in the Daily Deli Department at SPAR. As a Customer Service Representative, you will play a vital role in supporting our store management and creating a positive...


  • Valley, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Service Representative OpportunityMin 16 Hours P/W - possibly more hours when the store needs.Various shifts availableWe are seeking a Customer Service Representative to join our team in the Daily Deli Department. As a Customer Service Representative at SPAR, you will play a vital role in supporting our store management and creating a positive...


  • Valley, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Service Representative OpportunityMin 16 Hours P/W - possibly more hours when the store needs.Various shifts availableWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at AF Blakemore & Son Ltd. As a key member of our retail team, you will play a vital role in delivering exceptional customer...


  • Valley, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Service Representative OpportunityMin 16 Hours P/W - possibly more hours when the store needs.Various shifts availableWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at AF Blakemore & Son Ltd. As a key member of our retail team, you will play a vital role in delivering exceptional customer...


  • Valley, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Service Representative OpportunityMin 16 Hours P/W - possibly more hours when the store needs.Various shifts availableWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at AF Blakemore & Son Ltd. As a key member of our store team, you will play a vital role in delivering exceptional customer...


  • Valley, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Service Representative OpportunityMin 16 Hours P/W - possibly more hours when the store needs.Various shifts availableWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at AF Blakemore & Son Ltd. As a key member of our store team, you will play a vital role in delivering exceptional customer...


  • Tees Valley, United Kingdom Enterprise Holdings Full time

    OverviewEnterprise Mobility is seeking a highly skilled Customer Assistance Representative to join our team in Teesside. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our internal and external customers.About Enterprise MobilityEnterprise Mobility is a leading provider of fleet...


  • Tees Valley, United Kingdom Enterprise Holdings Full time

    OverviewEnterprise Mobility is seeking a highly skilled Customer Assistance Representative to join our team in Teesside. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our internal and external customers.About Enterprise MobilityEnterprise Mobility is a leading provider of fleet...


  • Tees Valley, United Kingdom Enterprise Holdings Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Assistance Representative. As a key member of our Enterprise Mobility team, you will be responsible for providing exceptional customer service to our internal and external customers via phone and in-person interactions.Key ResponsibilitiesProvide...


  • Tees Valley, United Kingdom Enterprise Holdings Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Assistance Representative. As a key member of our Enterprise Mobility team, you will be responsible for providing exceptional customer service to our internal and external customers via phone and in-person interactions.Key ResponsibilitiesProvide...


  • Thames Valley, United Kingdom Axis Europe Full time

    RoleWe are seeking a skilled Customer Service Representative to join our Repairs and Maintenance team in Thames Valley. The primary responsibility of this role is to work as part of a team in a call centre environment, assisting the operational team to deliver a quality service to all clients, including Housing Associations and Local Authorities, and their...


  • Thames Valley, United Kingdom Axis Europe Full time

    RoleWe are seeking a highly skilled Customer Service Representative to join our Repairs and Maintenance team in Thames Valley. The primary responsibility of this role is to work as part of a team in a call centre environment assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and...


  • Tees Valley, United Kingdom Tesco Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Middlesbrough store. As a key member of our team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues to achieve sales targets, and maintaining a high level of...


  • Tees Valley, United Kingdom Tesco Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Middlesbrough store. As a key member of our team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues to achieve sales targets, and maintaining a high level of...


  • Tees Valley, United Kingdom Enterprise Holdings Full time

    About the RoleEnterprise Mobility is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to both internal and external customers via phone and in-person. You will also be responsible for administrative support and ensuring that customer...


  • Tees Valley, United Kingdom Enterprise Holdings Full time

    OverviewEnterprise Mobility is seeking a highly skilled Customer Assistance Representative to join our team in Teesside. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our internal and external customers.About Enterprise MobilityEnterprise Mobility is a leading provider of fleet...


  • Tees Valley, United Kingdom Enterprise Holdings Full time

    OverviewEnterprise Mobility is seeking a highly skilled Customer Assistance Representative to join our team in Teesside. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our internal and external customers.About Enterprise MobilityEnterprise Mobility is a leading provider of fleet...


  • Tees Valley, United Kingdom Enterprise Holdings Full time

    OverviewEnterprise Mobility is seeking a highly skilled Customer Assistance Representative to join our team in Teesside. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our internal and external customers.About Enterprise MobilityEnterprise Mobility is a leading provider of fleet...


  • Tees Valley, United Kingdom Enterprise Holdings Full time

    OverviewEnterprise Mobility is seeking a highly skilled Customer Assistance Representative to join our team in Teesside. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our internal and external customers.About Enterprise MobilityEnterprise Mobility is a leading provider of fleet...