Guest Relations Ambassador
4 weeks ago
GUEST RELATIONS ASSOCIATE
About the Job:
We are seeking a highly skilled and professional Guest Relations Associate to join our team at the Celtic Manor Resort. As a key member of our Guest Services team, you will be responsible for delivering exceptional customer service to our guests, responding to their queries and requests in a timely and efficient manner.
Main Responsibilities:
- Greet guests in a friendly and welcoming manner
- Respond to guest queries and requests via phone and email
- Provide personalized service to guests, ensuring their needs are met and exceeded
- Maintain accurate records of guest interactions
- Collaborate with other departments to ensure seamless guest experience
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Ability to work independently and as part of a team
- Previous experience in a customer-facing role
What We Offer:
- Competitive salary and benefits package
- Opportunities for career development and growth
- Collaborative and supportive work environment
- Recognition and rewards for exceptional performance
Join Our Team:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information].
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