Front of House Ambassador

3 days ago

Newport, Newport, United Kingdom Bannatyne Full time
Job Title: Front of House AssistantAbout the Role:

We are seeking a welcoming and efficient Front of House Assistant to join our team at Bannatyne, a leader in the health and wellness industry. As a Front of House Assistant, you will be the first point of contact for our guests, setting the tone for their entire experience.

Key Responsibilities:

Guest Experience:

- Greet and welcome guests with a friendly and professional demeanor

- Manage spa bookings and appointments, ensuring a smooth scheduling process

Customer Service:

- Provide information about spa services, treatments, and products to guests

- Process payments and manage the reception area efficiently

Team Collaboration:

- Coordinate with Spa Therapists and other staff to ensure seamless service delivery

Requirements:

We are looking for someone with strong interpersonal and communications skills, a customer-focused attitude, and a genuine passion for health, wellness, and customer service. Experience in a receptionist or customer service role, preferably in the hospitality industry, is desirable. Proficiency in using booking systems and basic computer skills is also beneficial.

What We Offer:

Bannatyne offers a range of benefits, including flexible scheduling, 28 days annual leave (increasing with tenure), free gym membership, and discounted spa treatments and products. We also provide career and personal development training, mental health and well-being support, and a range of other perks.

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