Front of House Supervisor

1 month ago

Newport, Newport, United Kingdom Celtic Manor Resort Full time

Job Title: Front of House Supervisor

Job Summary:

We are seeking a highly skilled and experienced Front of House Supervisor to join our team at the Celtic Manor Resort. As a Front of House Supervisor, you will be responsible for providing exceptional customer service, leading a team of front of house staff, and ensuring that all guests have a memorable and enjoyable experience.

Key Responsibilities:

  • Lead and motivate a team of front of house staff to deliver exceptional customer service
  • Ensure that all guests have a memorable and enjoyable experience
  • Monitor and maintain high standards of customer service and quality
  • Develop and implement effective strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless delivery of services

Requirements:

  • Proven experience in a front of house role, preferably in a luxury hotel or resort
  • Excellent leadership and communication skills
  • Ability to work under pressure and manage multiple tasks simultaneously
  • Strong customer service skills and a passion for delivering exceptional guest experiences
  • Ability to work flexible hours, including evenings and weekends

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career development and progression
  • A dynamic and supportive work environment
  • Access to training and development programs
  • A chance to work with a world-class team and contribute to the success of the Celtic Manor Resort

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