Guest Relations Associate

4 weeks ago


Newport, Newport, United Kingdom Celtic Manor Resort Full time

Job Summary

We are seeking a highly skilled Guest Relations Associate to join our team at the Celtic Manor Resort. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable experience.

Key Responsibilities

  • Provide friendly and helpful assistance to guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Develop and maintain a thorough knowledge of our resort and its services, including our facilities, amenities, and events.
  • Communicate effectively with guests and colleagues, using excellent verbal and written communication skills.
  • Work collaboratively with other departments to ensure seamless delivery of services and a high level of guest satisfaction.
  • Contribute to the development and implementation of initiatives to improve guest experience and satisfaction.

Requirements

  • Excellent customer service skills and a strong ability to communicate effectively with guests and colleagues.
  • Ability to work in a fast-paced environment and prioritize tasks to meet deadlines.
  • Strong problem-solving skills and ability to think critically.
  • Ability to work collaboratively as part of a team and contribute to a positive and supportive work environment.
  • Knowledge of hospitality industry standards and best practices.

What We Offer

As a Guest Relations Associate at the Celtic Manor Resort, you will have the opportunity to work in a dynamic and supportive environment, with a range of benefits and opportunities for career development. We offer a competitive salary and benefits package, as well as opportunities for training and professional development.

About Us

The Celtic Manor Resort is a prestigious portfolio of unique hotels and event venues, located at the gateway to South Wales. We are a leading destination for luxury escapes, family breaks, special occasions, golfing getaways, and business events. Our resort offers three championship golf courses, luxury spas, exceptional conference facilities, and a range of activities and amenities for guests to enjoy.



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