Store Manager

3 weeks ago


Canterbury, Kent, United Kingdom Bubble Citea Full time

Bubble Citea Job Opportunity

We are seeking a highly motivated and experienced Store Manager to join our team at Bubble Citea.

As a Store Manager, you will be responsible for delivering excellent customer service, managing shop operations, and ensuring efficiency and profitability in all daily operations of the store.

Key Responsibilities:

  • Delivering exceptional customer service to ensure high levels of customer satisfaction
  • Managing and overseeing shop operations to ensure efficiency and profitability
  • Conducting HR duties, including recruiting, hiring, training, and firing responsibilities
  • Motivating and leading the team to work together effectively
  • Undertaking store administration duties, setting sales quotas and KPIs, and managing sales and financial reports
  • Liaising with various departments, including HR, Operations, Warehouse, and Marketing
  • Ensuring compliance with company regulatory policies and daily guidelines
  • Monitoring inventory levels and ordering new items
  • Scheduling and managing the rota to ensure adequate manpower
  • Maintaining quality standards in customer service and health and safety
  • Developing a positive working environment and helping team members grow and improve
  • Building and maintaining a high-performing team
  • Responding to customer complaints and concerns in a professional manner
  • Training and educating team members on drink-making processes and policies
  • Managing and creating content for TikTok in your branch
  • Completing reasonable tasks assigned by the company

Requirements:

  • Minimum 1-2 years' experience in a managerial or supervisor role in a fast-paced food or beverage industry
  • Ability to work flexible hours, including evenings, weekends, or holidays
  • Legally eligible to work in the UK
  • Energetic and positive thinking with a 'can-do' attitude
  • Strong leadership and customer management abilities
  • Maintain regular and consistent attendance and punctuality
  • Willing to learn new skills and share knowledge with the team

Bubble Citea Benefits:

  • Strive to provide numerous career progression opportunities for growth within the company
  • Treat you to free bubble tea drinks
  • Offer staff discount scheme on our tasty bubble tea drinks
  • Provide thorough step-by-step training to ensure a smooth transition into the team
  • Bonus scheme

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