Store Manager
4 weeks ago
Bubble Citea Store Manager
We are seeking a highly motivated and experienced Store Manager to join our team at Bubble Citea. As a Store Manager, you will be responsible for overseeing the daily operations of our store, ensuring excellent customer service, and driving sales growth.
Key Responsibilities:
- Deliver exceptional customer service to ensure high levels of customer satisfaction
- Manage and oversee shop operations to ensure efficiency and profitability
- Conduct HR duties, including recruiting, hiring, training, and firing responsibilities
- Ensure the team is motivated and working together
- Undertake store administration duties, setting sales quotas and KPIs, performance management, and managing sales and financial reports
- Liaise and work with various departments, including HR, Operations, Warehouse, and Marketing
- Protect employees and customers by ensuring company regulatory policies and daily guidelines are strictly followed
- Monitor inventory levels and order new items
- Schedule and manage the rota to ensure adequate manpower
- Ensure quality standards in customer service and health and safety are maintained
- Maintain the stability and reputation of the store
- Develop a passionate working environment and help our bubble baristas to constantly grow and improve
- Build, develop, and maintain a high-performing team
- Respond to customer complaints/concerns in a professional manner
- Train and educate your team on making drink processes and policies
- Manage and create content for TikTok in your branch
- Complete reasonable tasks assigned by the company
Requirements:
- Minimum 1-2 years' experience in a managerial/supervisor role in a fast-paced food/beverage industry
- Able to work flexible hours, including evenings, weekends, or holidays
- Legally eligible to work in the UK
- An energetic person with a positive thinking, 'can-do' attitude
- Strong leadership and customer management abilities
- Maintain regular and consistent attendance and punctuality
- Willing to learn new skills and share knowledge with our customers and the team
We Offer:
- Strive to provide numerous career progression opportunities to help your growth while being part of the Bubble Citea Family
- Treat you to free bubble tea drinks
- Offer you a staff discount scheme on our tasty bubble tea drinks
- Provide you with a thorough step-by-step training to ensure you are fit to work with the team as quickly as possible
- Bonus Scheme
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