Store Manager

4 weeks ago


Canterbury, Kent, United Kingdom Bubble Citea Full time

Bubble Citea Store Manager

We are seeking a highly motivated and experienced Store Manager to join our team at Bubble Citea. As a Store Manager, you will be responsible for overseeing the daily operations of our store, ensuring excellent customer service, and driving sales growth.

Key Responsibilities:

  • Deliver exceptional customer service to ensure high levels of customer satisfaction
  • Manage and oversee shop operations to ensure efficiency and profitability
  • Conduct HR duties, including recruiting, hiring, training, and firing responsibilities
  • Ensure the team is motivated and working together
  • Undertake store administration duties, setting sales quotas and KPIs, performance management, and managing sales and financial reports
  • Liaise and work with various departments, including HR, Operations, Warehouse, and Marketing
  • Protect employees and customers by ensuring company regulatory policies and daily guidelines are strictly followed
  • Monitor inventory levels and order new items
  • Schedule and manage the rota to ensure adequate manpower
  • Ensure quality standards in customer service and health and safety are maintained
  • Maintain the stability and reputation of the store
  • Develop a passionate working environment and help our bubble baristas to constantly grow and improve
  • Build, develop, and maintain a high-performing team
  • Respond to customer complaints/concerns in a professional manner
  • Train and educate your team on making drink processes and policies
  • Manage and create content for TikTok in your branch
  • Complete reasonable tasks assigned by the company

Requirements:

  • Minimum 1-2 years' experience in a managerial/supervisor role in a fast-paced food/beverage industry
  • Able to work flexible hours, including evenings, weekends, or holidays
  • Legally eligible to work in the UK
  • An energetic person with a positive thinking, 'can-do' attitude
  • Strong leadership and customer management abilities
  • Maintain regular and consistent attendance and punctuality
  • Willing to learn new skills and share knowledge with our customers and the team

We Offer:

  • Strive to provide numerous career progression opportunities to help your growth while being part of the Bubble Citea Family
  • Treat you to free bubble tea drinks
  • Offer you a staff discount scheme on our tasty bubble tea drinks
  • Provide you with a thorough step-by-step training to ensure you are fit to work with the team as quickly as possible
  • Bonus Scheme

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