Claims Handling Professional

3 weeks ago


Cardiff, Cardiff, United Kingdom International Medical Group Full time
Job Description
International Medical Group is seeking a Claims Handling Professional to join our team. This role involves managing all incoming correspondence related to claims and policy queries, providing exceptional customer service to internal and external clients.

About the Role
The Claims Handling Professional will be responsible for handling calls, emails, and faxes, as well as allocating correspondence and documentation to relevant claims. This role requires excellent communication and interpersonal skills, with the ability to empathize with members who have experienced a claim-related issue.

Key Responsibilities
* Provide high-quality customer service to internal and external clients
* Manage all incoming correspondence in a professional and courteous manner
* Effectively allocate correspondence and documentation to relevant claims and assign tasks as needed
* Guide members through the claims process using our online customer portal

Requirements
* Excellent communication and interpersonal skills
* Familiarity with general office procedures and computer literacy
* Proficiency in Microsoft Word and Outlook required

Benefits
* Competitive salary: £22,308 - £23,809 (dependent on experience)
* Hybrid / fully remote working arrangement
* Opportunities for career growth and development within the company

Why Choose Us?
* Diverse and inclusive work environment
* Collaborative team-oriented culture
* Employee recognition program and volunteer days

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