Automotive Customer Service Representative
2 days ago
We are seeking a highly skilled Customer Experience Specialist to join our team at Speedy Hire Plc. In this role, you will be responsible for building and maintaining strong relationships with our clients in the automotive sector.
As a key member of our team, you will work closely with account managers to provide exceptional customer service and ensure that our clients receive the best possible experience. Your primary focus will be on conducting business reviews to understand client needs and preferences, identifying opportunities to improve our services, and working collaboratively with internal stakeholders to implement changes.
To succeed in this role, you must possess excellent interpersonal skills, with the ability to build rapport with customers from diverse backgrounds. Previous sales experience is also essential, as you will need to use your organisational skills to manage multiple accounts and meet sales targets. A hardworking attitude and strong work ethic are equally important, as you will be required to work independently and as part of a team to achieve business objectives.
In addition to your technical skills and experience, you should be committed to delivering high-quality results and exceeding customer expectations. You will be expected to stay up-to-date with industry trends and developments, using this knowledge to inform your decision-making and drive business growth.
If you have a passion for customer service and a proven track record of success in a similar role, we encourage you to apply for this exciting opportunity. As a valued member of our team, you can expect to receive comprehensive training and development support, as well as opportunities for career progression within our organisation.
Key Responsibilities:
- • Conduct business reviews with clients to understand their needs and preferences
- Identify opportunities to improve our services and work collaboratively with internal stakeholders to implement changes
- Manage multiple accounts and meet sales targets, using your organisational skills and experience
- Build and maintain strong relationships with clients, using your interpersonal skills and customer-focused approach
What We Offer:
As a valued member of our team, you can expect to receive a competitive salary of £30,000-£40,000 per annum, plus a range of benefits including 26 days' holiday (plus bank holidays), life assurance, pension scheme, canteen facilities, and opportunities for training and development.
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