Ecommerce Account Director

4 weeks ago


London, Greater London, United Kingdom Visualsoft Full time

We are seeking an experienced Ecommerce Account Director to join our Client Success Department. This role can be based on a hybrid basis from our offices. As an Account Director, your primary goal is to help retailers grow their businesses online by aligning their needs with Visualsoft products and services, creating and delivering an all-encompassing ecommerce strategy.

Key Responsibilities:
  • Manage a portfolio of clients, immersing yourself in each of their businesses, effectively becoming an extension of their in-house ecommerce team.
  • Take responsibility for the quality assurance of all services delivered to your clients.
  • Lead on campaign creation, planning, and measurement.
  • Monitor campaign performance, delivering regular performance reports to clients.
  • Resolve customer complaints quickly and effectively.

As a Digital Account Manager - Ecommerce, you will have a strong track record in developing relationships with high-profile clients, and solid experience and/or knowledge across all digital marketing channels: Affiliates, CRO, Email, PPC, SEO, and Social. You will also have a proven customer service experience and a detailed understanding of the digital landscape and how to apply this knowledge to business.

Requirements:
  • Proven experience working within either marketing, digital, or ecommerce.
  • Strong workload management and prioritisation skills.
  • Competitive basic salary with great progression options.
  • Hybrid working.
  • High-performance MacBook.
  • Health Assured Employee Assistance Programme.
  • Free eye tests and flu jabs.
  • Free breakfast, fruit, hot and cold drinks, and protein shakes.
  • Friday afternoon drinks to wind down for the weekend.
  • Pension scheme to help you save for the future.
  • Cycle to work scheme.
  • Discounts across our brands.
  • Regular team social events.
  • Training & development.

We believe passionately that a diverse workforce is central to our success, so we welcome applications from all sections of the community.



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