Ecommerce Director
4 weeks ago
We are seeking a talented and strategic Director of Ecommerce to join our team at 360 Resourcing Solutions. As a scaling retail brand, you will play a key role in shaping the future of our ecommerce division, driving omnichannel excellence.
Key Responsibilities:
Develop and implement a comprehensive ecommerce strategy that aligns with growth plans
Identify market trends, competitor activities, and customer preferences to optimise the online platform
Build and lead a high-performing ecommerce team, providing strategic direction and mentorship
Utilise analytics to track KPIs and provide regular reports to the board
Collaborate with marketing and agency teams to optimise conversion rates and CX
Ensure SEO markers are hit to ensure traffic flows to the website
Track and demonstrate the value of online in generating leads and driving store footfall
Oversee the user experience designing and implementing strategies to enhance website usability and discoverability.
Requirements:
Proven track record in scaling ecommerce operations with a deep understanding of omnichannel retailing, ecommerce technologies and digital marketing
Adaptable, customer-first leader who thrives in fast-paced environments and fosters a collaborative culture
Good understanding of omni-channel, including 'bricks & mortar' retail
Highly growth-focused with an understanding of the commercials across the business
Proven experience in tracking leads and customer touchpoints throughout their journey
Experience of working with brands that have multiple stores across the UK
Familiarity with emerging trends and technologies in the ecommerce landscape
Experience in website management and functionality
SFCC (PWA kit) platform or other composable, headless storefront knowledge would be advantageous
Analytical mindset with the ability to interpret data to influence strategic decisions.
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