IT Support Specialist
6 days ago
We are seeking a highly skilled and motivated Senior 2nd Line IT Support Technician to join our team in Norwich. This is an exciting opportunity to work for a bespoke managed service provider.
About the Role
This role involves delivering exceptional IT support to clients, managing and resolving technical issues escalated from our 1st line team via phone or remote desktop connection. The successful candidate will be responsible for configuring and installing new equipment, including laptops, desktops, printers and other peripherals. Troubleshooting complex IT-related problems using your in-depth knowledge of Windows Operating Systems, Active Directory, Office 365 and networking skills is also a key aspect of this role.
Key Responsibilities
• Manage and resolve technical issues escalated from our 1st line team via phone or remote desktop connection.
• Configure and install new equipment, including laptops, desktops, printers and other peripherals.
• Troubleshoot complex IT-related problems using your in-depth knowledge of Windows Operating Systems, Active Directory, Office 365 and networking skills.
• Collaborate with internal teams to ensure seamless project implementation.
Requirements
The ideal candidate will have at least 3 years' experience in a similar role. Excellent understanding of Windows Operating Systems, Windows Server, Active Directory, Office 365, SharePoint, Entra, Intune, TCP/IP, Firewalls and PowerShell is essential. A proven track record of delivering high-quality IT support services is also required.
What We Offer
A competitive salary of £28-33K per annum, depending on experience, plus benefits makes this a great opportunity. We offer a dynamic and supportive working environment, making this a fantastic career move for those looking to grow their skills and expertise in IT support.
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