IT Support Specialist

1 day ago


Norwich, Norfolk, United Kingdom CV-Library Full time

Overview

Acora is a leading provider of premium experience-led IT services, with over 25 years of experience in improving end-user satisfaction.

We are seeking an experienced IT Support Specialist to join our team, providing technical support and guidance to our customers across various technologies.

The successful candidate will be responsible for resolving customer IT issues within our service level agreements, working closely with our Account Managers to provide proactive solutions.

About the Role

This is an exciting opportunity to work in a dynamic environment, where no two days are the same. As an IT Support Specialist, you will be the go-to problem solver, tackling a diverse range of customer IT support cases.

You will handle each challenge with efficiency and professionalism, whether it's over the phone, through remote assistance, or on-site at the customer offices.

Key Responsibilities

  • To diagnose and resolve various IT problems across a wide range of technologies within our service level agreements.
  • To raise, update, and resolve case records using the IT Helpdesk system with detail and accuracy.
  • To resolve cases raised through our Proactive Monitoring system.
  • To be proactive with case follow-ups and ensure customer satisfaction according to our KPIs.
  • To achieve individual KPIs and contribute to the success of the department.

Requirements

We are looking for someone with:

  • Proven experience supporting, maintaining and configuring Desktop Devices and Windows Server Environments.
  • Experience with Microsoft Server Operating Systems including setup, configuration, and support.
  • Experience with Office 365 platform including setup, configuration, and support.
  • Experience with 3CX phone systems including setup, configuration, and support.
  • Experience with RDS environments including configuration and support.

What We Offer

A competitive salary of £35,000 - £45,000 per annum, depending on experience.

A comprehensive benefits package, including pension scheme, life insurance, and annual leave.

Ongoing training and development opportunities to enhance your skills and knowledge.



  • Norwich, Norfolk, United Kingdom Beacon Support Full time

    Beacon Support Ltd. is a leading provider of mental health support services, and we are currently seeking a highly skilled Mental Health Support Specialist to join our team.The successful candidate will have experience working with students with disabilities and mental health conditions, and will be able to provide one-to-one support in their higher...


  • Norwich, Norfolk, United Kingdom Ambient Support Limited Full time

    Role OverviewWe are seeking a dedicated Support Specialist to join our team in Norfolk. As a Support Specialist, you will play a vital role in supporting adults with complex needs to live their lives independently within their local community.


  • Norwich, Norfolk, United Kingdom Home Support Matters Full time

    Job Title: Home Support SpecialistWe require a skilled and compassionate home support specialist to join our team in the Norwich region.Main Responsibilities:  Assist clients with daily routines and personal care.  Conduct household tasks including meal preparation, cleaning, and organization.Key Qualifications and SkillsRequired Skills and...


  • Norwich, Norfolk, United Kingdom Home Support Matters Full time

    Job DescriptionWe are seeking a dedicated and experienced care worker to join our team in the Norwich area.Key Responsibilities:  Assist clients with personal hygiene and daily living tasks.  Help with household tasks such as shopping, cleaning, and light tidying.RequirementsNecessary Skills and Qualifications:  Previous care experience is beneficial...


  • Norwich, Norfolk, United Kingdom Home Support Matters Full time

    Make a Real Impact in NorfolkWe are seeking dedicated and compassionate individuals to join our Rapid Response team in Norfolk, providing vital support services to those who need it most.This role offers flexibility and the satisfaction of making a real difference, with opportunities to work on a weekend or alternate weekend rota from the comfort of your own...


  • Norwich, Norfolk, United Kingdom Ambient Support Limited Full time

    Care Support Worker Job OpportunityWe are seeking a dedicated Care Support Worker to join our team at Ambient Support Limited. As a Care Support Worker, you will provide essential care and support services for individuals with complex needs.Company Overview:Ambient Support Limited is a registered UK charity providing care and support services for over 25...


  • Norwich, Norfolk, United Kingdom Ambient Support Limited Full time

    Support Worker Job OpeningWe have an exciting opportunity for a Support Worker to join our team at Ambient Support Limited. As a Support Worker, you will play a vital role in empowering individuals to live fulfilling lives.About Us:Ambient Support Limited is a UK-based charity with extensive experience in providing care and support services. Our mission is...


  • Norwich, Norfolk, United Kingdom Allcare Community Support Ltd Full time

    About Allcare Community Support LtdAllcare Community Support Ltd is a dynamic and supportive organization that provides bespoke and tailored support to individuals with learning disabilities and behaviours of concern.Job Title: Wake In Support WorkerJob SummaryWe are seeking a dedicated and compassionate Support Worker to join our team and support...


  • Norwich, Norfolk, United Kingdom Hays Business Support Full time

    Key ResponsibilitiesSupport the internal commercial manager in the delivery of commercial services.Ensure that the contract database is up to date with accurate data entry and agreement management.Implement governance processes for commercial agreements to ensure compliance.Perform other administrative tasks as required.RequirementsStrong commercial...


  • Norwich, Norfolk, United Kingdom Semperian Business Support Ltd Full time

    Semperian Business Support Ltd is seeking an experienced Compliance and Performance Specialist to join our team. The successful candidate will have a strong background in operations management and a proven track record of delivering results in a similar role. The estimated salary for this position is £55,000 - £75,000 per annum, based on...

  • IT Support Specialist

    3 weeks ago


    Norwich, Norfolk, United Kingdom Clarion Housing Group Limited Full time

    Job OverviewWe are seeking a skilled IT Support Specialist to join our team at Clarion Housing Group Limited. As a key member of the service desk, you will provide on-site technical support and assistance to customers across various locations.


  • Norwich, Norfolk, United Kingdom Positive Futures Recruitment Full time

    We are currently seeking an Educational Support Specialist to join our team at a specialist school in Norfolk, supporting students aged 11 to 16 with communication and interaction difficulties or specific learning difficulties.The purpose of this role is to support the children with their learning and care whilst in school and other settings. As well as...


  • Norwich, Norfolk, United Kingdom Positive Futures Recruitment Full time

    Positive Futures Recruitment is seeking a highly skilled Specialist Teaching Support professional to join our team at a specialist school in Norfolk, supporting students aged 11 to 16 with communication and interaction difficulties or specific learning difficulties.In this role, you will work closely with the Class Teacher to develop and deliver personalised...


  • Norwich, Norfolk, United Kingdom Barchester Healthcare Full time

    Job Title: Community Support SpecialistAbout the Role:We are looking for a skilled and compassionate Community Support Specialist to join our team at Barchester Healthcare. In this role, you will play a vital part in delivering care and support to residents across a 20-mile radius.Your key responsibilities will include monitoring the delivery of care,...


  • Norwich, Norfolk, United Kingdom Norfolk Integrated Housing & Community Support... Full time

    Job OverviewNorfolk Integrated Housing & Community Support is a partnership between Together for Mental Wellbeing and St Martins Housing, delivering a recovery-based service supporting individuals with mental health issues across Norfolk.This permanent role offers a unique opportunity to make a positive difference in the lives of people with mental health...


  • Norwich, Norfolk, United Kingdom Reed Specialist Recruitment Ltd. Full time

    Job DescriptionWe are seeking a skilled Quality Assurance Specialist Food to join our team. This role involves assisting in food sample analysis, performing administrative and technical tasks, and developing skills through full training.Key Responsibilities:Conduct raw material intake checks, verify certificates, and maintain sampling records.Analyze...


  • Norwich, Norfolk, United Kingdom Norse Group Full time

    Transform Lives as a Care Support SpecialistWe are seeking an experienced and compassionate Care Support Specialist to join our dedicated team at Mayflower Court in Norwich.This rewarding role offers the opportunity to make a real difference in the lives of our service users, providing high-quality care and support that enables them to maintain their...


  • Norwich, Norfolk, United Kingdom Cadeler AS Careers Full time

    Join our TeamWe are a global leader in offshore wind services, and we are looking for a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams. You will work closely with our engineering and operations teams to...


  • Norwich, Norfolk, United Kingdom Step Teachers Full time

    Job Title:Academic Support SpecialistJob Description:We are seeking a highly skilled Academic Support Specialist to join our team at Step Teachers. As a KS2 Teaching Assistant, you will play a crucial role in supporting pupils in Year 6.Responsibilities include:Assisting the class teacher with lesson preparation and classroom management.Maintaining a...


  • Norwich, Norfolk, United Kingdom Olive Branch Fostering Full time

    At Olive Branch Fostering, we are seeking a dedicated and compassionate Fostering Support Specialist to join our team.The ideal candidate will have experience in childcare, particularly with children who have additional needs. As a Fostering Support Specialist, you will provide one-to-one support to foster households and contribute to planning activity days...