Customer Service Director

2 weeks ago


Peterborough, Peterborough, United Kingdom Hireful Full time

Customer Service Director

We are seeking an experienced senior leader to join our team as a Customer Service Director. This role is based in Peterborough with hybrid working available, plus flexible start/finish times.

The ideal candidate will have experience working in a housing / property / facilities management environment dealing with incoming calls for repairs / maintenance.

The salary for this position is circa £62,000 plus an excellent range of benefits including a defined benefit pension scheme, employee assistance programme, and 28 days holiday (plus bank holidays).

This is a strategic role, with lots of projects on the horizon for continuing to evolve the customer relations function. If you have experience implementing a live chat tool, it would be a plus.

Experience working in management roles within a fast-moving telephone/email based Customer Service function is key here.



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