Account Service Advisor

3 weeks ago


Norwich, Norfolk, United Kingdom M Group Services Limited TA Magdalene Limited Full time
Job Description

As a Service Management Specialist at Magdalene Limited, you will be working in our 24/7 Service Management Centre in St Ives, Cambridgeshire. This is a 6-month fixed-term contract with the potential for permanent placement.

The shift pattern includes two weeks of Monday to Friday, 9:00 am to 5:00 pm, and one week of 6-hour days, Monday to Friday, with on-call duties, including weekends.

  • Receiving customer requests/tickets and raising cases on our CRM Field Service Lightning.
  • Prioritizing each fault to meet SLAs, including resource management.
  • Controlling and directing our field engineers and spares deliveries.
  • Tasking and tracking the work of our Technical Support Services team.
  • Providing ad hoc reports as required to senior colleagues and customers.
  • Ensuring our Field Engineers complete outstanding fault reports.
  • Arranging and coordinating access for various suppliers providing services.
Requirements
  • Outstanding customer service skills.
  • Computer literacy, including Excel and Outlook, is essential for this role.

We offer a range of benefits, including 25 days annual leave plus bank holidays, a 4% matched pension scheme, and access to our staff discount portal.



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